Global IT Manager

job summary:

Are you a strategic IT leader who thrives on the complexity of multinational operations? We are looking for a Global IT Manager to serve as the architect of our digital future. From deploying SD-WAN and hybrid-cloud environments across North America, EMEA, and APAC to mastering ITIL v4 frameworks, you will be the driving force behind our 24/7 global business continuity.

If you have 8+ years of experience navigating the nuances of global compliance (GDPR/CCPA/PIPL) and a proven track record of leading high-stakes digital transformations, let's build a world-class infrastructure together.

location: Woodruff, South Carolina

job type: Permanent

salary: $120,000 - 160,000 per year

work hours: 9am to 5pm

education: Bachelors



responsibilities:

1. Lead the formulation and implementation of long-term and medium-term

global IT strategic plans, align with the company's business development

goals, optimize IT resource allocation, and support transnational business

expansion and innovation.

2. Be responsible for the construction of transnational IT infrastructure strategic

architecture, covering core infrastructure such as SD-WAN, servers, and

storage, as well as security architecture including firewalls, VPNs, and data

encryption, to ensure the architecture has high availability, scalability, and

fault tolerance.

3. Strictly control global IT compliance, conduct in-depth research and

implement information security protection regulations of various countries,

including the EU GDPR, US CCPA, and China's Personal Information

Protection Law, establish a cross-regional compliance management and

control system, and avoid legal risks.

4. Promote the standardized deployment of cloud architecture, covering core

business regions in North America, Asia-Pacific, and Europe, formulate

unified specifications for cloud resource access, use, and management, and

realize the collaborative operation of multi-cloud/hybrid cloud environments.

5. Take the lead in promoting the implementation of the ITIL v4 service

management framework globally, optimize IT service processes (including

incident management, problem management, change management, etc.),

and improve IT service quality and user satisfaction.

6. Be responsible for the overall delivery of major global IT projects, including

infrastructure upgrades, network security reinforcement, office application

system iterations, and digital platform construction. Formulate project plans,

control progress, costs, and quality to ensure projects meet goals on time and

with quality.

7. Coordinate L1-L3 IT support teams in China, the US, and Europe, establish a

724 global response mechanism, quickly handle various IT failures and

service requests, and ensure business continuity.

8. Lead IT cost optimization work, analyze IT resource utilization efficiency and

cost structure, explore optimization space for cloud service solutions such as

IaaS/PaaS, formulate cost control strategies, and reduce IT operation costs

while ensuring service quality.

9. Be responsible for the operation and maintenance management of digital

platforms within the global IT scope, including cloud platforms, BPM, M365

platforms, and various core IT business platforms, to ensure the stable

operation of platforms and normal function iterations, supporting business

digital operations.

qualifications:

1. More than 8 years of IT-related work experience, including over 5 years of IT

management experience in multinational enterprises. Priority will be given to

candidates with experience in managing IT teams and supporting businesses

in China, the US, and Europe.

2. Have complete experience in global IT strategic planning, infrastructure

construction, cloud architecture deployment, and ITIL v4 framework

implementation; be familiar with core infrastructure and security technologies

such as SD-WAN, firewalls, and VPNs.

3. Possess rich IT project management experience, successfully led the full-

lifecycle delivery of large-scale transnational IT projects (infrastructure,

security, digital platform categories), and priority will be given to candidates

holding project management certifications such as PMP and PRINCE2.

4. Be familiar with information security regulations in major countries and

regions around the world (GDPR, CCPA, China's Personal Information

Protection Law, etc.), and priority will be given to candidates with cross-

regional IT compliance management experience.

5. Proficient in the architectural design and operation and maintenance

management of cloud platforms (AWS, Azure, Alibaba Cloud, etc.), have

experience in managing multi-cloud/hybrid cloud environments, and be

familiar with IaaS/PaaS service models and optimization solutions.

6. Master the ITIL v4 service management framework, have practical experience

in promoting the global implementation of the framework, and be able to

optimize IT service processes and improve service quality.

7. Be familiar with the operation and maintenance management of digital tools

such as BPM platforms and M365 platforms, have experience in the operation

and maintenance of infrastructure such as servers and terminal equipment,

and priority will be given to candidates with an understanding of factory IT

operation and maintenance scenarios.

8. Possess excellent cross-regional team management capabilities, be able to

effectively coordinate teams with diverse cultural backgrounds, and stimulate

team enthusiasm and creativity.

9. Have outstanding project management capabilities, problem-solving

capabilities, and pressure resistance, and be able to cope with various

challenges in complex transnational IT scenarios.

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad Digital, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad Digital offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).

This posting is open for thirty (30) days.