This role is responsible for end-to-end CyberArk operations, engineering support, and continuous improvement,
ensuring privileged access is secure, compliant, and highly available:
CyberArk Operations & Support
* Provide L2/L3 support for CyberArk incidents, troubleshooting issues across: – Vault, CPM, PSM, PVWA, AIM, CCP components
* Resolve tickets related to: – Password rotation issues – Account onboarding and modifications – Access and session failures
* Maintain daily operations across Tier 1–4 support model
* Perform system health checks to ensure platform stability and availability
Administration, Configuration & Engineering
* Administer and configure CyberArk platforms: – PAS suite (Vault, CPM, PSM, PVWA) – Alero (secure vendor access) – Endpoint Privilege Manager (EPM)
* Install and upgrade CyberArk components including multi-node setups
* Perform onboarding of: – Windows, UNIX, database, and application/service accounts
* Manage safes, policies, and access permissions
Automation & Integration
* Automate workflows using PowerShell/Python scripting
* Integrate CyberArk with: – Active Directory / LDAP – SIEM systems – Ticketing tools (e.g., ServiceNow) – Applications using AIM, CCP, CP APIs
* Execute bulk operations (e.g., password uploads, onboarding automation)
Security & Governance
* Define and enforce: – Access control policies
– User entitlements – Privileged access workflows • Audit privileged accounts and generate security reports • Recommend improvements based on industry best practices and security gaps Implementation & Project Support • Review existing CyberArk implementation and propose enhancements • Support project planning, execution, and deployment timelines • Lead initiatives for secrets management operational standards • Work with development teams on application onboarding and integrations
Collaboration & Knowledge Sharing • Collaborate with infrastructure, security, and application teams • Crosstrain team members on CyberArk tools and best practices • Provide technical expertise as an SME for PAM operations
Years of Experience: 13.00 Years of Experience
