Oracle Customer Applications Solution Architect
New Orleans, LA, US • Posted 2 days ago • Updated 3 hours ago

Mako Professionals
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Job Details
Skills
- ETL
- Oracle
- CIS
- Oracle CCS
- Oracle CC&B
- Microsoft Azure
- OCI
Summary
Solution Architect Customer Applications (Utilities)
Employment Type: Full-Time
Start Date: ASAP
Compensation: Competitive base salary (commensurate with experience)
Location: On-site New Orleans, LA
Relocation: Client-sponsored relocation assistance available
Overview
Our client is a large and growing utilities organization modernizing its customer-facing platforms after multiple acquisitions. This role owns the architecture for customer systems that support billing, payments, contact center operations, and digital engagement for over 600,000 customers.
This is a highly visible architecture role focused on delivering reliable, secure, and modern customer experiences across voice and digital channels.
Position Summary
The Solution Architect Customer Applications leads the design and evolution of the utility's customer technology stack, including Oracle Utilities CCS, Genesys Cloud CX, customer portals, payment platforms, and analytics. This role defines how customer data, interactions, and digital experiences are integrated across the enterprise.
Key Responsibilities
- Own end-to-end architecture for Oracle CCS, Genesys Cloud CX, portals, payments, and outbound communications
- Define customer data models and integration standards across all customer systems
- Design omnichannel journeys across voice, chat, SMS, email, and self-service
- Architect data flows into Microsoft Fabric, Azure Synapse, ADLS, and Power BI
- Ensure PCI-DSS, NIST, and customer data protections are embedded in all designs
- Partner with Customer Service and Marketing to improve AHT, FCR, CSAT, and digital adoption
- Evaluate and lead POCs for AI, chatbots, and proactive customer communications
- Govern system integrators and enforce architecture standards
Required Qualifications
- 8+ years in customer-facing utility systems
- 3+ years architecting Oracle Utilities CCS (or comparable CIS/CRM) and Genesys (or similar contact center)
- Strong experience with CIS, IVR, CTI, and real-time customer data
- Deep knowledge of PCI-DSS, privacy, and utility customer data regulations
- Expertise in API, event-driven, and ETL integrations across Azure and OCI
- Executive-level communication and stakeholder management skills
Preferred Certifications
- Oracle Utilities CCS
- Genesys Cloud CX Architect
- Microsoft Azure Architect
- TOGAF or CCXP
- Dice Id: 91071050
- Position Id: 2026-718
- Posted 2 days ago
Company Info
Mako Professionals brings you niche skilled resources by a team of highly trained and skilled professionals who are leaders in the industry. We are long term players in the tech industry and our team have serviced numerous clients based in different parts of the world for over a decade. We are highly experienced and will help you source competent staff while who will give your company the due credit and ROI (Returns on Investment) it deserves.
At Mako Professionals we ll help your company move from an average business into one that thrives immensely notwithstanding all the difficulties to be surmounted. We have been able to establish ourselves over the years in the deployment of enterprise applications and will guide your company through the appropriate use of these applications. Mako Professionals operates out of the North Palm Beach County in Tequesta, Florida.
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