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GENERAL DUTIESGeneral Functions:
- Demonstrates ability to represent Information Technology in a respectful and professional manner
- Completes assigned tasks per defined project scope, timelines, and budgets
- Understands interconnectivity and integration with EMR and third-party applications. Works with internal IT teams on technical troubleshooting, integration, reporting and training
- Demonstrates creativity and passion to continuously learn
- Follows department standards and procedures
- Communicates effectively with technical team at all levels and with users at a non-technical and clinical level
- Alerts senior staff members of any outages, problems or delays
- Maintains knowledge of health care, technology and industry trends
- Maintains appropriate certifications
Systems Analysis:
- As part of their duties, application architects conduct analysis to identify trends in application architecture and apply them in applications development
- They assess the interaction/interface between applications, databases, and middleware systems to identify and address problems/gaps in functional coverage
- They provide guidelines on the use and maintenance of an architectural system to ensure sustained efficiency and performance
- Able to interpret data regarding current environment and document workflows and system access
- Applies analytical skills and related application knowledge to define the information requirements necessary to design, build and install upgrades and/or new implementations
- Ability to analyze and make sound recommendations for workflow based on system capabilities.
- Develops and/or evaluates previously refined data and programs and selects from a range of alternatives to determine the appropriate action to be taken. Understands functionality and relationships between supported applications
- Lead optimization efforts of clinical staff and departments
Application Support/Build:
- Creates test plans to support thorough application and integrated testing scenarios
- Reviews and test changes in newly released software to ensure integrity
- Resolves post installation technical problems in a timely manner, assists team in resolving complex issues, escalating issues as necessary to the appropriate organizational or vendor level
- Expert on routine duties often asked to mentor team; uses appreciable originality on system assignments, makes recommendations and seeks approval on complex matters
- Researches, identifies, designs and implements solutions to special client requests or requirements and thoroughly documents all identified solutions and standard operating procedures
- Plans independently the full range of programming actions needed to achieve desired end-results on complex problems; analyzes and suggests system development tasks
- Performs system design/build/update. Builds Master Files. Monitors release notes for pertinent build and testing for the system.
- Keeps documents and change logs updated
- Maintains quality control between environments with build activities
Project Management:
- Meet with clients and talk to them about what they want to accomplish with their software program including features, capacity, speed, aesthetics, and other aspects of a software program they want to produce
- Determine essential resources to produce a finished software program that meets all the client's specifications
- Sets deadlines to complete different parts of an application and track their team's progress toward those goals
- Develops or helps in the development of work plans, task sequencing
- Develops time schedules, conversion, and test procedures for all aspects of system
- Executes necessary investigation, analysis, and evaluation to determine project feasibility and develops project scope
- Utilizes change management process
Other Duties as required:
- Completes required documentation
- Serves as member of various employee committees to discuss workflow, system needs and changes
- Coordinates activities with other departments and work groups as needed
- Serves as a backup to related positions as needed
- Participates in on call rotation for application support
- Help Desk support as needed
- Performs related duties as assigned
EXPERIENCE QUALIFICATIONS- 4 years of IT, Epic, or healthcare experience with a Bachelor's Degree
- 6 years of IT, Epic, or healthcare experience with Associate's Degree
- 8 years of IT, Epic, or healthcare experience with High School Diploma/GED
- Preferred: IT Healthcare experience, Epic implementation experience
EDUCATION QUALIFICATIONS- Required: HS Diploma or equivalent
- Preferred: Bachelor's degree in Computer Science, Information Technology, or a computer or data related field
PREFERRED QUALIFICATIONS: - Certified in Epic Beaker Clinical Pathology and/or Anatomic Pathology
- Clinical lab experience
- Experience with third party systems such as Data Innovations, RALS/ Telcor and other Lab third-party systems
SKILLS AND ABILITIES- Extensive working knowledge of healthcare and systems
- Ability to conceptualize and analyze complex issues
- Ability to work independently and manage time well
- Ability to direct a variety of projects in addition to an understanding of the ways in which information technology is applied within the enterprise
- Ability to maintain assigned programs and systems
- Ability to communicate effectively orally and in writing
- Epic or other certification Required where appropriate
LICENSES AND CERTIFICATIONS:
- EPIC application certification required to be obtained after initial onboarding and is expected to be maintained as required by Epic - CEE
WORK SHIFT: Days (United States of America)
LCMC Health is a community. Our people make health happen. While our NOLA roots run deep, our branches are the vessels that carry our mission of bringing the best possible care to every person and parish in Louisiana and beyond and put a little more heart and soul into healthcare along the way. Celebrating authenticity, originality, equity, inclusion and a little "come on in" attitude is the foundation of LCMC Health's culture of everyday extraordinary
Your extras- Deliver healthcare with heart.
- Give people a reason to smile.
- Put a little love in your work.
- Be honest and real, but with compassion.
- Bring some lagniappe into everything you do.
- Forget one-size-fits-all, think one-of-a-kind care.
- See opportunities, not problems - it's all about perspective.
- Cheerlead ideas, differences, and each other.
- Love what makes you, you - because we do
You are welcome here. LCMC Health is an equal opportunity employer. All qualified applicants receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability status, protected veteran status, or any other characteristic protected by law.
The above job summary is intended to describe the general nature and level of the work being performed by people assigned to this work. This is not an exhaustive list of all duties and responsibilities. LCMC Health reserves the right to amend and change responsibilities to meet organizational needs as necessary.
Simple things make the difference. 1. To get started, take your time to fully and accurately complete the application for employment. Incomplete applications get bogged down and are often eliminated due to missing information.
2. To ensure quality care and service, we may use information on your application to verify your previous employment and background.
3. To keep our career applications up-to-date, applications are inactive after 6 months and, therefore, require a new application for employment to be completed.
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