Product Manager

Description

We are looking for an experienced Product Manager to join our team in Edison, New Jersey. This is a contract position with the potential for a permanent role, combining strategic planning and hands-on execution to deliver exceptional customer experiences. The role requires a hybrid schedule, with two days of onsite collaboration each week.

Responsibilities:
Transform business requirements into effective call flow designs, prioritizing seamless customer experiences.
Create detailed documentation, including toll-free numbers, welcome messages, prompts, citations, and operational procedures.
Work closely with implementation teams to ensure clarity and accuracy of requirements throughout the project lifecycle.
Verify the implementation results align with specified requirements and maintain high standards of quality.
Lead initiatives to enhance call flow processes and documentation for improved efficiency.
Manage project timelines and maintain open communication with stakeholders regarding product updates and releases.
Collaborate with cross-functional teams to identify and resolve issues during development and implementation.

Requirements

Minimum of 3 years of experience in call flow design and product management.
Familiarity with Amazon Connect is preferred; experience with Genesys or Avaya is also acceptable.
Proficient in Agile Scrum methodologies and backlog grooming.
Strong knowledge of tools such as Atlassian Jira for bug tracking and project management.
Excellent verbal and written communication skills for documentation and collaboration.
Detail-oriented approach to problem-solving and process improvement.
Ability to manage multiple priorities while adhering to deadlines.

Technology Doesn't Change the World, People Do.

Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

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All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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