Role: Help Desk Technician / Analyst 2
Location: Pataskala, OH 4306
**Will travel weekly to:
11902 Middleton Pike Road
Bowling Green, OH
Duration: 18 months
Must Have : Skills: MS Office 365, Microsoft Teams, Windows 10, PXE with imaging computers, Edge, Internet Explorer, Active Directory, iPhone support, Citrix, Remote Assistance/ Remote Desktop, HP Desktop/Laptops, Multi-Function printers
Candidate will provide onsite help desk support at natural gas construction site locations. Responsibilities include supporting field facilities, troubleshooting wireless/network connectivity issues, and performing general laptop/desktop support for end users
Requirements/Qualifications:
Excellent customer service, interpersonal and communication skills
Strong prioritization skills
Ability to adapt to changing technologies and learn new technologies
Bachelor''s in information technology or Associates plus 3-5 years of Experience
Experience with ITIL focused ticket management tools. IVANTI is a plus but not required.
Desktop/Laptop Imaging experience
Hardware & software Application Maintenance and Support
Perform asset management requirements
Comply with Williams IT Standard Processes and Procedures
Comply with IT Client Services organization and IT security policies
Coordinate resolution activities with all involved parties, but serve as the single point of contact for end users
Duties as assigned by manager
Technology Requirements:
MS Office 365, Microsoft Teams, Windows 10, PXE with imaging computers, Edge, Internet Explorer, Active Directory, iPhone support, Citrix,
Remote Assistance/ Remote Desktop, HP Desktop/Laptops, Multi-Function printers
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