Windows Performance Consultant

Title: Windows Performance Consultant

Location: Bellevue, WA – Onsite

Duration: Contract/ Fulltime

Job Description

• 4+ years of experience in Windows Administration, Performance Tuning, Patch Management, and Windows upgrades into production environments, including customer-facing or customer support roles.

Soft Skills

• Strong communication skills — excellent spoken and written English communication.
• Effective, polished interaction with customers to gather information quickly; explain customer responsibilities in resolving issues; communicate next steps and status; and inspire confidence.
• The successful Support Engineer has the drive and intellectual horsepower to resolve difficult customer issues and directly supports customers through telephone, email, and chat services as applicable.
• Demonstrable troubleshooting skills.
• Cross-team collaboration.

Technical Skills

Performance (PERF):

• Core experience in Windows Performance.
• Ability to troubleshoot Windows performance-related incidents across all versions of Windows OS.
• Excellent knowledge of Windows components (BIOS, Registry, CPU, Memory, DNS, DHCP, etc.).
• Excellent knowledge of troubleshooting Windows production server performance issues (server crash, no boot, memory leaks, sluggish server, unresponsive servers).
• Good knowledge of User Mode and Kernel Mode in Windows environments.
• Excellent knowledge of Registry keys in Windows environments.
• Ability to troubleshoot no-boot issues in production environments.
• Excellent knowledge in analyzing and configuring memory dumps.
• Good knowledge of Windows Operating System Architecture.
• Should be good at troubleshooting Windows issues via CMD.
• Good knowledge of SysInternal tools from a troubleshooting standpoint.
• Good knowledge of different virtualization platforms (VMware, Hyper-V, Citrix).
• Good knowledge of troubleshooting Windows performance issues on Azure and AWS platforms.
• Good knowledge of identifying hidden processes that cause memory leaks using various tools.

Job Description

• Perform troubleshooting on Windows performance issues.
• Troubleshoot complex issues that may occur on on-premises or virtual servers/machines (Azure/VMware).
• Perform multitasking and handle high-volume and complex cases.
• Research complex cases using internal documents and the knowledge base, and apply fixes for customers.
• Do self-learning on various performance troubleshooting topics and publish white papers.
• Utilize communication and technical skills to attain customer satisfaction.
• Achieve project KPIs, including good case closures, volume handling, ticket hygiene, and quality resolution.

Mandatory Points

• Windows Server, or Desktop experience; Active Directory; VMware.