Modern Workplace Engineer

Contract: Modern Workplace Engineer (4-Month Contract)
Duration: 4 Months (Immediate Start)
Location: Hybrid / Onsite as needed
Pay Rate: $40-45/hour
Compensation is based on a range of factors that include relevant experience, knowledge, skills, other job-related qualifications .

Our client is seeking a Modern Workplace Engineer for a 4-month contract engagement to support and enhance their end-user computing environment and core workplace technology systems. To be considered for this role you must be local to Huntsville, TX and be on-site 5 days a week. This role focuses on delivering a seamless and reliable technology experience for employees by maintaining modern collaboration tools, supporting infrastructure, and improving overall system performance and usability.
The ideal candidate is hands-on, service-oriented, and comfortable supporting users, maintaining systems, and contributing to ongoing workplace technology improvements. This individual will play an important role in supporting daily operations while assisting with initiatives to improve the end-user experience and modernize workplace services.

Key Responsibilities
End-User Support & Workplace Services

• Provide technical support for end users, including troubleshooting hardware, software, and access issues
• Assist with onboarding, offboarding, and endpoint provisioning
• Support endpoint management, system performance, and user productivity tools
• Identify and resolve technical issues proactively to minimize disruption

Systems Administration & Infrastructure Support

• Assist with administration, maintenance, and troubleshooting of servers, virtual environments, and network-connected systems
• Support patch management and ensure systems remain compliant with organizational policies
• Monitor system health and respond to incidents affecting infrastructure or user experience
• Assist with endpoint security tools and ensure systems meet security standards

Workplace Technology & Collaboration Tools

• Support Microsoft collaboration and productivity platforms, including Microsoft 365 and related services
• Assist in maintaining identity and access management systems
• Help manage cloud-based file storage and virtual desktop environments
• Support messaging, collaboration, and email security platforms

Service Desk & Operational Support

• Assist with administration and support of IT service management tools and employee service portals
• Track and document incidents, service requests, and resolutions
• Support reporting on service desk performance metrics such as response time, resolution time, and ticket trends
• Contribute to improving service delivery processes and operational efficiency

Workplace Technology Improvements

• Assist with initiatives focused on improving end-user experience and workplace technology reliability
• Support system updates, enhancements, and workplace modernization efforts
• Collaborate with internal teams to identify and implement improvements

Required Qualifications

• Minimum of 3 years of hands-on experience supporting end-user computing environments and service desk operations
• At least 2 years of experience supporting virtual servers and related infrastructure
• Experience supporting Microsoft workplace technologies, including:
  • Microsoft 365
  • Exchange Online
  • Microsoft Teams
  • Identity and access management platforms such as Microsoft Entra ID (Azure AD)
  • Microsoft Azure services, including storage and virtual desktop environments
• Experience supporting endpoint security tools and device management platforms
• Experience troubleshooting Windows environments, endpoints, and user productivity tools
• Experience working with IT service management platforms

Preferred Experience

• Experience supporting hybrid cloud and on-premises environments
• Experience supporting email security or endpoint protection platforms
• Experience supporting mid-size or enterprise user environments
• Experience supporting endpoint provisioning and automation processes
• Familiarity with Microsoft licensing and user management

Core Competencies

• Strong troubleshooting and problem-solving skills
• Ability to work independently in a fast-paced environment
• Strong customer service and user support orientation
• Excellent written and verbal communication skills
• Strong organizational and documentation skills
• Ability to prioritize tasks and manage multiple responsibilities

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