Dev/Prog Analyst 3 - E-Learning & Application Support

Job title: Dev/Prog Analyst 3 - E-Learning & Application Support
Location: Austin, TX (Remote)

 Duration: Long Term

Client: 2027C0027

The Worker’s duties are outlined below. This role collaborates with cross functional teams to implement features, ensure performance and security, and deliver high quality, scalable solutions aligned with business requirements.

·          Analyze and evaluate user and business requests for new or modified training and application support solutions to determine feasibility, scope, compatibility, cost, and level of effort.

·          Convert existing Basic Skills Development (BSD) training content from legacy authoring tools (e.g., SoftChalk) to enterprise-approved platforms (e.g., Articulate).

·          Design, develop, test, and document interactive e learning modules, micro trainings, and on demand instructional content for internal and external users.

·          Develop instructional content supporting new and enhanced system functionality, including CGMS features, ensuring accuracy, consistency, and usability.

·          Collaborate with COS training staff, subject matter experts, and IT stakeholders to clarify objectives, document requirements, and validate deliverables.

·          Apply structured analysis, instructional design methodologies, and object-oriented concepts where appropriate to plan and execute development work.

·          Ensure all developed content meets DFPS accessibility, usability, branding, and LMS standards.

·          Perform quality assurance testing and revisions based on feedback, user testing, and stakeholder review.

·          Maintain clear documentation of development processes, content standards, and version control.

·          Identify risks, dependencies, and impacts related to development timelines, tool transitions, and resource constraints.

·          Provide knowledge transfer and documentation to DFPS staff as needed to support long-term maintenance and sustainability.

Required skills:

• 8 years of Hands-on experience in Articulate and SoftChalk development and conversions.
• 8 years of Proficiency with e-learning authoring tools (e.g., Articulate Storyline, Rise), LMS platforms, and content development tools. Working knowledge of accessibility standards (e.g., WCAG), usability principles, and organizational branding requirements.
• 8 years of Experience in instructional design, e-learning development, training analysis, or application support, delivering complex, enterprise-level training solutions.
• 6 years of Experience analyzing business and user requirements, including feasibility, scope, and effort estimation. Proven ability to convert legacy training content (e.g., SoftChalk) to modern platforms (e.g., Articulate).
• 6 years of Demonstrated experience designing, developing, testing, and implementing interactive e-learning, microlearning, and on-demand content.
• 4 years of Strong written and verbal communication skills, including translating technical content into clear instructional materials.
• 3 years of Experience conducting quality assurance testing, incorporating feedback, and refining
• 3 years of Ability to provide knowledge transfer and support long-term sustainability of training programs.
• 3 years of Experience developing and\or testing for Web Content Accessibility Guidelines (WCAG) and knowledge of WCAG 2.1 (AA).

Preferred skills:

• 3 years Strong application of instructional design methodologies (e.g., ADDIE, adult learning principles). Experience translating complex system functionality (e.g., Salesforce+Conga CLM) into clear instructional materials.
• 1 year Experience developing training for contract management or case management systems.
• 1 year Ability to provide knowledge transfer and support long-term sustainability of training programs.
• 1 year Experience in government, higher education, or enterprise scale digital platforms