Configuration Management/ITSM with ITIL Certification MUST

Job Title: Configuration Management/ITSM with ITIL Certification MUST
Location: 9120 Lockwood Blvd Mechanicsville, VA 23116
Duration: 3+ Months

NOTE: 
In Person interview - MUST in the first round
Hybrid in office 3 days a week 

Qualifications
- ITIL Foundation certification (Intermediate or Expert level preferred).
- Proven experience in Configuration Management within an ITIL environment.
- Proven experience in Configuration Management within an Azure environment.
- Strong knowledge of Ivanti Neurons for ITSM
- Strong understanding of ITIL v3/v4 processes—especially Configuration, Change, Incident, and Problem Management.
- Hands-on experience with a CMDB tool- Ivanti Neurons for ITSM including CI class modeling and discovery tools.
- Excellent analytical, problem-solving, and documentation skills.
- Ability to work collaboratively across technical and business teams.
- Strong communication and stakeholder management skills.

Preferred Skills
- Experience with automation tools for configuration management.
- Familiarity with cloud environments (Azure, AWS, Google Cloud Platform).
- Knowledge of automation, discovery tooling, and scripting (e.g., PowerShell, Python).
- Familiarity with audit and compliance frameworks
- Knowledge of COV policies and standards.