Job#: 3057641 Job Description: Tier 1 Service Desk Agent - Applications
Location: Daytona Beach, Florida (Hybrid)
Role Overview
An established organization seeks a Tier 1 Service Desk Agent to support the application environment during an enterprise transition to Oracle Fusion. This position serves as a key member of the application support team, managing and resolving system issues for internal users. The role requires troubleshooting skills, an understanding of order management workflows, and experience in a distribution or warehouse setting.
Key Responsibilities
- Provide Tier 1 and Tier 2 support for application issues.
- Manage ticket queues in the ticketing system to ensure proper prioritization and adherence to service level agreements.
- Troubleshoot and resolve incidents related to order fulfillment, inventory, procurement, and finance modules.
- Identify and analyze issue trends, communicating findings to engineering teams for root cause analysis.
- Assist users with operational problems including printing issues, label generation, billing synchronization, and incorrect customer statements.
- Receive and log incidents via multiple channels, including the service portal, email, and collaborative chat platforms.
- Develop a comprehensive understanding of business workflows, particularly in order management from order placement to invoicing.
Required Qualifications
Experience: One to three years of experience in a customer service background, with the ability to manage inbound calls in a fast-paced environment.
Technical Skills: Proficient experience with enterprise ticketing systems, with a preference for ServiceNow. Basic troubleshooting capabilities at a Tier 1 level are required.
Professional Skills: Strong communication skills, highly organized, and the ability to learn new systems quickly.
Preferred Qualifications
- Experience with Oracle Fusion modules, including warehouse management, order management, inventory, procurement, and finance GL/AR.
- Experience with Order to Cash workflows in major ERP systems such as SAP.
Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRateds Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico.
Everforth Apex uses a virtual recruiter as part of the application process. Click for more details. By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from Everforth Apex and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy at
Everforth Apex Benefits Overview: Everforth Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Everforth Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Everforth Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Everforth Apex team member can provide.
Everforth Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Everforth Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law.
If you require an accommodation under the Americans with Disabilities Act to participate in an interview with a virtual recruiter or to use our website for a search or application, please contact our Benefits Department at or . Please note that this contact information is strictly to be used for medical ADA accommodations and that no other inquiries will be answered.
UnitedHealthcare creates and publishes the Transparency in Coverage Machine-Readable Files on behalf of Everforth Apex Systems.
