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Required Skills:
Must have at least 4 or more years experience working in Desktop Support, PC Technician or Technical Support roles where break/fix, deployments, imaging and deskside support are core daily tasks
Outstanding written and oral communication skills
Demonstrated experience providing excellent customer service
Strong experience troubleshooting Windows Operating Systems
Experience imaging PCs using Intune
Ability to work with a sense of urgency and strong attention to detail
Strong analytical and critical thinking skills
Experience using an enterprise ticketing system such as ServiceNow or JIRA
Experience troubleshooting and supporting Microsoft O365 as well as working within Active Directory
Experience receiving, shipping, asset tagging, imaging and deploying hardware to both local and remote users
Desired Skills:
Experience supporting and troubleshooting Macs a plus
Experience mentoring and or training others a plus
Associates Degree in Computer related field
Description of Role/Responsibilities/Project:
The Senior Desktop Support Analyst is responsible for overseeing and maintaining the software and hardware needs of end-users while ensuring a secure, efficient, and up-to-date environment. This role includes diagnosing and resolving technical issues, managing lifecycle processes, and training deskside support staff to perform at a high level. Key areas of responsibility include break/fix support, inventory management, hardware/software lifecycle, endpoint security, and mobile device management (MDM).
Beacon Hill is an equal opportunity employer and individuals with disabilities and/or protected veterans are encouraged to apply.
California residents: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.
If you would like to complete our voluntary self-identification form, please or copy and paste the following link into an open window in your browser: ;/p>
Completion of this form is voluntary and will not affect your opportunity for employment, or the terms or conditions of your employment. This form will be used for reporting purposes only and will be kept separate from all other records.
Company Profile:
Beacon Hill Technologies, a premier National Information Technology Staffing Group, provides world class technology talent across all industries utilizing a complete suite of staffing services. Beacon Hill Technologies' dedicated team of recruiting and staffing experts consistently delivers quality IT professionals to solve our customers' technical and business needs.
Beacon Hill Technologies covers a broad spectrum of IT positions, including Project Management and Business Analysis, Programming/Development, Database, Infrastructure, Quality Assurance, Production/Support and ERP roles.
Learn more about Beacon Hill and our specialty divisions, Beacon Hill Associates, Beacon Hill Financial, Beacon Hill HR, Beacon Hill Legal, Beacon Hill Life Sciences and Beacon Hill Technologies by visiting .
Benefits Information:
Beacon Hill offers a robust benefit package including, but not limited to, medical, dental, vision, and federal and state leave programs as required by applicable agency regulations to those that meet eligibility. Upon successfully being hired, details will be provided related to our benefit offerings.
We look forward to working with you.
Beacon Hill. Employing the Future
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