Sr. Web Operations Manager

Job: Sr. Web Operations Manager
Location: IN (Remote)
Employment: Fulltime with Benefits


Key Responsibilities:
- Own the global web roadmap for Genesys.com, aligning priorities to business goals, demand generation, and customer experience strategy
- Lead end-to-end web product management and operations, from intake and prioritization through delivery and ongoing optimization
- Orchestrate product, program, and localization resources, ensuring clear ownership, capacity alignment, and efficient execution across initiatives
- Partner with engineering, design, marketing, and regional teams to deliver scalable, user-centric web experiences that drive engagement and conversion
- Drive agile planning and execution, including backlog management, sprint planning, and cross-functional coordination to accelerate delivery and outcomes
- Establish and optimize web processes, workflows, and governance across content, design, development, and localization to improve scalability and efficiency
- Ensure the roadmap drives continuous improvement through experimentation, including SEO, CRO, personalization, and UX/UI enhancements
- Champion data-driven decision-making, leveraging analytics to improve engagement, conversion, and overall digital performance
- Oversee workflows across web ecosystem integrations, ensuring systems and platforms operate seamlessly together at scale
- Drive resource planning and prioritization for large-scale initiatives and ongoing operations to maximize impact and delivery efficiency
- Lead discovery efforts, audits, and workshops to define customer-first requirements and scalable digital solutions
- Scale global web experiences with localization, partnering with regional teams to balance global consistency with local relevance - Ensure compliance with accessibility standards, legal requirements, privacy regulations, and brand guidelines across all web properties
- Collaborate with program and project managers to track delivery, manage risks, and ensure high-quality, on-time execution
- Communicate roadmaps, progress, outcomes, and strategic direction to senior stakeholders and cross-functional partners
- Build, mentor, and lead a growing global team across web product management, production, localization, and agile operations

Required Qualifications:
- 8+ years of experience in web operations, digital experience, or web product management, ideally in B2B environments
- Proven experience owning and managing complex web roadmaps and global digital platforms
- Experience leading distributed, cross-functional teams in a global organization
- Strong expertise in agile product management and delivery methodologies
- Hands-on experience applying AI to improve web operations, workflows, and delivery velocity
- Experience with web localization, translation workflows, and global content operations
- Deep familiarity with modern content management systems and digital experience platforms
- Experience driving SEO, CRO, and digital marketing performance initiatives
- Proficiency with analytics and business intelligence tools
- Strong program management, documentation, and executive communication skills


Preferred Qualifications:
- Experience with marketing automation platforms and digital campaign ecosystems
- Familiarity with digital asset management systems
- Background in building design-forward, interactive, or personalized web experiences
- Proven success delivering large-scale website transformations or redesigns
- Experience implementing AI-driven localization and content automation strategies