IT Support Manager

Description

We are looking for an experienced IT Support Manager to oversee the technology infrastructure and operations within our non-profit organization in Chicago, Illinois. This role is instrumental in ensuring seamless IT services, fostering team collaboration, and maintaining compliance with security standards. The ideal candidate will be a strong leader with expertise in IT systems, project management, and healthcare-related technologies.

Responsibilities:
Oversee daily IT operations, including server management, network security, and providing efficient help desk support to users.
Recruit, train, mentor, and lead a high-performing IT team, promoting collaboration and detail-oriented growth.
Develop and enforce policies for data security, backups, and disaster recovery, conducting regular audits to ensure compliance with industry standards.
Manage and execute IT projects such as software upgrades, hardware installations, and infrastructure improvements, ensuring timely and cost-effective delivery.
Evaluate and manage relationships with external vendors and service providers to optimize IT services.
Monitor system performance metrics, troubleshoot issues, and implement solutions to enhance operational efficiency.
Ensure all IT systems comply with healthcare regulations and organizational policies, maintaining robust cybersecurity protocols.
Supervise and maintain IT hardware, software, and medical devices, including tracking usage and scheduling maintenance.
Collaborate with healthcare experts to identify technology solutions that improve patient care and streamline operations.

Requirements

Proficiency in managing Active Directory and ensuring its effective use.
Expertise in backup technologies and data recovery strategies.
Solid knowledge of Cisco technologies and networking systems.
Experience with computer hardware configuration and maintenance.
Familiarity with configuration management tools and practices.
Hands-on experience with Epic EMR and other electronic medical record systems.
Strong understanding of networking concepts and infrastructure.
Ability to ensure compliance with healthcare IT standards and security protocols.

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All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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