Senior Application Support Analyst (Tier 2 / 3)

Park Row, TX, US • Posted 26 days ago • Updated 2 hours ago
Full Time
On-site
Depends on Experience
Fitment

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Job Details

Skills

Summary

Join an innovating team where you can leverage your customer support expertise to drive excellence in service delivery and mentoring.

Key Responsibilities

  • Deliver high-level support and resolve customer inquiries efficiently.

  • Mentor and develop junior analysts to enhance team performance.

  • Maintain strong relationships with customers to ensure satisfaction and retention.

Required Qualifications

  • Proven experience in a customer support role with a focus on technical solutions.

  • Ability to mentor and guide junior support staff effectively.

  • Experience managing escalations and improving customer service metrics.

If you are passionate about customer success and wish to impact positively, we encourage you to apply.

#11405
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
  • Dice Id: 10480055
  • Position Id: 11405
  • Posted 26 days ago
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