IT Support Technician

Description:
As the IT Support Technician, you will be part of a growing team to deliver customer service to our internal partners. Job responsibilities will include onboarding, providing support to our users, and supporting the local office IT infrastructure..
Let's talk if you:
Are a fast learner and have a broad set of technical skills - Mac, Windows, Linux
Have a passion for improving and automating processes (I.e. On-boarding)
Possess excellent customer support skills
Have the ability and interest in working in a fast-paced, high-growth setting with a positive approach
Have worked with multicultural and geographically distributed teams
Responsibilities:
Deliver the highest level of customer service in a collaborative and distributed environment with a focus on helping people resolve issues as the first point of contact in our helpdesk.
Update, maintain, and dispatch tickets routed to our ticketing system
Onboard new employees, from setting up accounts, equipment procurement and equipment hand-off
Installation, configuration and maintenance of laptops, network devices, printers, VoIP phone system and other office equipment
Track hardware and software inventory
Continuous review of business and IT processes, technologies, deployments and make recommendations for improvements
Document and train users on IT systems and standard methodologies
Provide A/V support
Coordinate with external vendors to service or repair equipment
Patch management on corporate infrastructure
Requirements:
Superb communication, documentation and customer service skills
5+ years of experience providing IT support in a corporate environment
5+ years of experience in support and troubleshooting of Mac OS platforms and Windows operating systems
Ability to work independently or collaboratively
Experience in cloud hosted solutions (G-Suite, Office 365, Netsuite, Salesforce)
Experience working with Cisco, Meraki, and other network solutions
Experience with routers, switches, firewalls, wireless access points
Understanding of network protocols (TCP/IP, addressing, DNS)
Familiarity with device management systems (ie. JAMF, Intune)
Familiarity with IT compliance and change management concepts is a plus
Travel when needed to support remote offices (less than 5% of the time)
Must be able to lift up to 50 pounds
Bonus:
ACMT certified
Certified Casper Technician (CCT) or JAMF 200 Certification
Skills
Windows 10, Mac, Desktop Support, GSuite, office 365, JAMF, Technical support, Linux, Netsuite, Salesforce, A/V Support, Networking protocols
Top Skills Details
Windows 10, Mac, Desktop Support, GSuite, Office 365, JAMF, Technical Support
Additional Skills & Qualifications
This person is going to be a part of a distributed team with members across the country.
Experience Level
Intermediate Level
Job Type & Location
This is a Contract to Hire position based out of Austin, TX.
Pay and Benefits
The pay range for this position is $30.00 - $40.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Austin,TX.
Application Deadline
This position is anticipated to close on Feb 25, 2026.
>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.