Service Desk Analyst(Local to Columbus, OH)

Engagement Type

Contract





Knowledge of: (1) computers & electronics;(2) oral & written communication tools & techniques; (3) customer support & personal service; (4) telecommunications (e.g., Microwave, wireless, fiberoptic); (5) IT security principles & methods; (6) Motorola MCC 7500 Radio Console; (7) MARCS tower sites safety practices (e.g., HVAC,

door alarms, etc); (8) operating systems installation & configuration

procedures; (9) network standards, protocols & procedures; (10) platform

usage; (11) capabilities of network equipment including, routers, switches,

bridges, & related hardware; (12) back-up & recovery techniques; (13)

technical writing & documentation practices.

Skill

for: (14) reading comprehension; (15)

speaking; (16) service orientation; (17) installation; (18) troubleshooting;

(19) critical thinking; (20) systems evaluation & operational / systems

monitoring.

















Ability to: (21) transport items

up to 50 lbs; (22) operate help desk software (e.g., Service Now, Salesforce,

& Remedy, Cisco Finesse, Jabber (for call center), IRIS, Powershell,

Genesis, UEM, Grafana, MS Office 365 apps. (23) carry out instructions in

written, oral or picture form; (24) understand manuals & verbal

instructions technical in nature; (25) stay abreast of current technologies in

area of IT assigned; (26) deal with problems involving several variables in

familiar context

Required/Desired Skills

Skill	Required/Desired	Amount	of Experience
Experience in Help Desk Software (e.g., Service Now & Remedy, IRIS, Powershell, Genesis, UEM, Grafana)	Required	5.0	Years
Capable of High Level Documentation and Attention to Detail in Service Now / Ticketing solution.	Required	3.0	Years
Service orientation; Installation; Troubleshooting; Critical thinking; Systems Evaluation & Operational / Systems Monitoring.	Required	5.0	Years