911 Systems Consultant

The location for the position is:

City of Philadelphia

400 N. Broad St.

Philadelphia, PA 19130

Position overview / Statement of Work
PPD 911 Systems Consultant is a technical position supporting the City s 911 systems and contributes to the
continuity of 911 computer services by providing day-to-day technical support and vendor management. The
position is responsible for the daily operations and maintenance of the various computer services and
platforms supporting PPD s 911 center s daily operations.
Remote work is limited to two days per week and may not exceed in-office days in any week.
Work hours may not exceed 37.5 per week, except during a 911 system emergency; with prior
approval from the 911 IT Director.
The resource must document all work activities in detail on the weekly timecard, including each
meeting attended with its corresponding date, time, and duration.
Work activities:
Stay abreast of the latest developments in 911 technology; participate in regional and state meetings
and provide input to the City s 911 technology roadmap
Confer with PPD stakeholders to determine computing and information management needs and
requirements and in collaboration with executive management, set priorities and direction for 911
technology projects
Working with system vendors, develop plans and proposals to analyze and upgrade the existing
systems; determine computing policies and procedures; direct installation and validation of new or
revised software and hardware; confer with designated technical specialists to ensure provision of
support to the department;
Participate in RFP, RFI, proposal and contract reviews and vendor selection; manage vendors and
ensure SLA compliance; approve deliverables and invoicing
Direct the maintenance of and enhancements to 911 systems by managing vendors and providing
oversight to all testing and deployment activities
Work with department management to identify and define problems, issues and opportunities to
improve efficiency and effectiveness through IT initiatives; work with internal IT resources,
stakeholders and vendors to ensure new initiatives are planned, launched and executed correctly.
Forecast 911 infrastructure and equipment-related costs and IT personnel needs for ongoing
operational support as well as technology projects and programs related to all 911 operations
Help ensure delivery of computer services to the 911 area within allocated cost and schedule and
within budget.
Complete ad hoc 911-related tasks and projects as assigned by the 911 or PPD IT Directors.

Assist with Software and Hardware deployment of 911 Related computer equipment at the direction
of the PPD IT and 911 Directors
Assist with problem resolution of 911 Related hardware and software when requested
Participate in testing of 911-related hardware and software when necessary.
Is responsible for being on call and participating in after-hours Major Incident Problem Resolutions
related to 911 systems

Skills/experience of the assigned staff:
Minimum 8+ years of increasingly responsible experience, with at least five years of managing
increasingly complex systems in a technical environment. Able to work effectively and efficiently
toward satisfaction. Understanding of Computer Aided Dispatching and other 911-related
technologies
Deep knowledge of principles, practices and theories in technology.
Broad-based knowledge of IT solution lifecycles and environments
Software development lifecycle
Networking and Security
Technology and Application Architecture
Computerized system validation (CSV) strategies and standards
Disaster Recovery and Continuity of Operations
Operating System Management
Database Technology