REMOTE - Video Cloud Engineer

Update: we are still taking viable candidates for this very critical role.

Here's the absolute key skills needed:

• Clear track record of streaming Video Platform engineering and support and customer facing escalation and consulting
• Must have recently worked for a streaming video company and has hands on experience with a cloud based VOD, OTT or similar streaming video platform.
• Applicable companies include: any company that has worked with Verizon Fios for video streaming. This can include: Harmonic, Amagi, Kaltura, Broadpeak, BrightCove, Zixi, etc. Note: We have already reached out to several folks in Uplynk & MediaKind
• Other good companies that they worked for: Netflix, Disney+, Amazon Prime Video, Hulu, YouTube/YouTubeTV, NBC Universal, or other streaming companies.
• Ideal location is in Virginia near Reston or Ashburn. But, this role is not REMOTE USA with preference in Eastern time zone

URGENT This role has been modified/updated. It is now more of a Video Support Engineer position.

Must meet many of Required skills, priority given to candidates with any of the Ideal/Preferred skills.

The key to get this placement is finding someone that is currently working for or recently worked as a Video Engineer for any of the OTT or VOD streaming video companies. This includes:

Prime Video, Disney+, Netflix, Warner Brothers Discovery, Paramount+ Netflix, NBC Universal, Roku, Tubi, YouTube, YouTubeTV, MGM Plus, SkyShowtime, AppleTV, Peacock, Curiosity Stream, Fubo, Tubi, WOW!, CNBC, etc.

Synamedia/Streaming Video Cloud Engineer

Location: Reston/Ashburn, VA (Must reside within commutable distance)

Position: Onsite

Hours: ~ 45 hours/week ave (based on projects)

Contract to Hire, 6+ mos

Work hours: M-F 8-5pm, possible evening/weekend support

VISA: GC

Travel: < 10% (customer meetings / training)

Rate: market level, depends on experience

Mandatory skills:

Role Summary

Synamedia is seeking an On-Site Support Engineer to be embedded within a major MVPD's operations facility. The role supports daily operation and maintenance of Synamedia's AWS-based Linear Video Distribution Platform, ensuring reliable content delivery and smooth integration with the customer's back-office systems.

The platform handles SRT ingest, transcoding, packaging (DASH/HLS), DRM, Origin delivery via CloudFront CDN, Session Management, Manifest Manipulation, and Dynamic Ad Insertion (DAI).

This is a customer-facing position requiring strong communication, troubleshooting, and operational skills across cloud video workflows. The ideal candidate combines the hands-on practicality of a Support Engineer with the architectural understanding of a Solution Architect.

Key Responsibilities

• Serve as the primary on-site technical contact supporting Synamedia's AWS-based linear video distribution platform.
• Collaborate daily with the customer's operations and engineering teams to maintain platform availability and resolve operational issues.
• Validate incoming SRT content feeds and ensure source quality, correct service configurations, and alignment with channel lineups.
• Support the customer with verifying service additions, changes, and removals in collaboration with customer back-office systems and endpoint configurations.
• Support configuration updates and platform component integrations following approved change management procedures.
• Assist the customer with understanding alarms, and monitoring service KPIs;
• Troubleshoot issues across ingest, transcode, packaging, DRM, and CDN delivery workflows and perform root-cause analysis and escalation when required.
• Document runbooks, operational procedures, and lessons learned for repeatable execution and knowledge transfer.
• Act as an escalation point to liaise with remote Synamedia engineering, cloud operations, and product teams to resolve complex issues.
• Provide on-site technical insight to support platform upgrades, feature rollout, or architecture optimization.
• Participate in incident review and service improvement initiatives.
• Support API questions relating to monitoring and dashboard improvements and integration with customers NMS

Required Skills and Experience

• 5+ years of hands-on experience supporting or operating video delivery systems in broadcast or OTT environments.
• Strong working experience in Cloud Infrastructure engineering or Site Reliability Engineering.
• Solid experience with containerization and orchestration (Docker, Kubernetes).
• Strong understanding of video workflows - ingest, encoding/transcoding, packaging (DASH/HLS), DRM, CDN delivery, and DAI.
• Familiarity with Synamedia Video Network products and architectures preferred.
• Experience with AWS Cloud Services (EC2, S3, CloudFront, CloudWatch, IAM, Lambda, etc.) and understanding of cloud networking fundamentals.
• Proficiency with Linux system administration, basic shell scripting, and system log analysis.
• Working knowledge of IP networking and protocols (TCP/IP, multicast/unicast, DNS, load balancing, routing).
• Understanding of monitoring and alerting systems and interpreting telemetry to diagnose performance or workflow issues.
• Strong documentation skills with the ability to produce clear technical runbooks and operational guides.
• Excellent communication and interpersonal skills with experience engaging directly with customers and engineering teams.

Desirable Skills

• Knowledge of containerized or serverless environments (Docker, Kubernetes, Lambda).
• Familiarity with CI/CD pipelines, automation, observability tools (Grafana, Prometheus, ELK).
• Experience working with DRM technologies (Widevine, PlayReady, FairPlay).
• Understanding of Dynamic Ad Insertion workflows.
• AWS or other cloud certification (e.g., AWS Solutions Architect Associate) is an advantage.

Education

• Bachelor's degree in Computer Science, Electrical/Computer Engineering, or related field (or equivalent professional experience).

Soft Skills

• Analytical and systematic problem-solving ability.
• Strong customer engagement and collaboration mindset.
• Flexible, adaptable, and comfortable in fast-changing environments.
• Capable of working independently while coordinating with distributed teams.
• Passionate about video technology and continuous learning.

Travel / Shift

• Based at the customer site; occasional travel for training or support may be required.
• Occasional weekend or after-hours support may be needed during major events or maintenance windows.