OverviewBigBear.ai (BBAI) is seeking a
Systems Administrator to join our team in Hanover, MD. In this role, you will assist users with government databases, software, and systems under general supervision. You will also support Tier I and Tier II level help desk operations, performing first-contact resolution of Help Desk calls and tickets related to software issues. As part of the Multi-Factor Authentication (MFA) Help Desk team, you will play a critical role in issuing and maintaining RSA, SIPR, and NIPR tokens.
What you will do- Perform basic troubleshooting for RSA Token requests.
- Gather information regarding RSA Token problems for escalation to the next level.
- Maintain, distribute, and process returns of RSA tokens from users at each distribution site.
- Interact effectively, courteously, and directly with technical teams to accurately report technical issues.
- Read, write, and maintain standard operating procedures (SOPs) and technical documentation.
- Produce and/or contribute to IT knowledge articles.
What you need to have- Clearance: TS/SCI with Polygraph (required).
- Experience:
- Three (3) years of relevant experience.
- Experience with scripting using various scripting languages.
- Experience maintaining logs and using a ticketing system to accurately track workload and task status.
- Expertise with Windows Operating Systems.
- Ability to adhere to established processes and procedures and update SOPs as required.
- Strong organizational and management skills, including the ability to multitask.
- Ability to work with minimal supervision and meet task deadlines.
- Education:
- Bachelor's degree in a technical discipline from an accredited college or university.
- Four (4) additional years of experience may be substituted for a bachelor's degree, for a total of seven (7) years of experience
What we'd like you to have- Expertise with Windows Operating Systems.
- Understanding of computer security principles.
- Ability to work in a customer service-oriented environment in a professional manner.
- Ability to work independently to triage issues and prioritize tasks.
- Strong organizational and management skills, including the ability to multitask.
- Ability to work with minimal supervision and meet task deadlines.
- Experience with scripting using various scripting languages.
- Experience maintaining logs and using a ticketing system to accurately track workload and task status.
- Ability to adhere to established processes and procedures and update SOPs as required.
About BigBear.aiBigBear.ai is a leading provider of AI-powered decision intelligence solutions for national security, supply chain management, and digital identity. Customers and partners rely on Bigbear.ai's predictive analytics capabilities in highly complex, distributed, mission-based operating environments. Headquartered in McLean, Virginia, BigBear.ai is a public company traded on the NYSE under the symbol BBAI. For more information, visit and follow BigBear.ai on LinkedIn: @BigBear.ai and X: @BigBearai.
BigBear.ai is an Equal opportunity employer all protected groups, including protected veterans and individuals with disabilities.
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