Service Manager
Hired by Matrix, Inc.
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Job Details
Skills
- FIELD SUPERVISOR
Summary
Are you ready to build your career by joining a leading pest control service provider? If so, our client is hiring a Service Manager.
Position Type:
- Contract to Hire
- On-Site
- 75% Field
- Education/Licenses:
- High School Degree or GED Equivalent
- NY Commercial Pesticide Applicator license required.
- Experience: Proven experience in Pest Control Preferred.
- Clean driving record and valid driver’s license.
- Skills and Abilities:
- Must possess and demonstrate the following combination of knowledge, skill and ability to perform the essential functions of this position, with or without reasonable accommodation (or equivalent):
- Excellent communication skills, both verbal and written, with the ability to clearly convey ideas and instructions to team members, clients, coworkers, and management.
- Strong leadership skills, with the ability to motivate and inspire team members, delegate tasks effectively, and provide constructive feedback and coaching.
- A proactive and positive attitude, with the ability to take initiative, solve problems creatively, execute, and adapt to changing situations.
- Excellent organizational and time-management skills with the ability to prioritize tasks and manage multiple projects simultaneously.
- A commitment to developing and supporting team members through ongoing training and mentorship, with a focus on fostering a positive work culture and promoting professional growth and development.
- Ability to train and teach others effectively using proper protocols and best practices, with a focus on ensuring understanding and competency among team members.
- A customer-focused mindset, with a dedication to providing exceptional service and meeting or exceeding customer expectations.
- Ability to work overtime and Saturdays when required.
- Participate in night emergency phone answering during the weekday and weekend evenings, this can be done on a rotation or volunteer basis.
- Expected to be available if needed via phone and email for employee and client emergencies.
- Environment:
- 30% Inside, Residential/Commercial Properties, 70% outside environment where temperatures during the year can range.
- Driving or walking for long periods of time.
- Safety:
- Ability to lift/push/pull/carry up to 50lbs unassisted.
- Ability to climb stairs frequently while carrying equipment and supplies.
- Comfortable and able to stop, kneel, crouch or crawl through enclosed spaces for long periods of time. (I.E- Attics, crawl spaces, basements)
- Safely use a ladder within the manufacturer's weight capacity.
- As the Field Supervisor, it is your responsibility to foster positive relationships with team members both in the office and field.
- Oversee the training and development of service technicians in your designated territory, manage client sites within your territory, and ensure exceptional service delivery.
- Expected to own sales, service, and collections.
- Responsible for the success of your territory and are expected to operate the territory as it is your own business.
- Checking in (start of shift) and out (end of shift) all direct reports, and logging their start times, the time they arrive at their first service, and the time they complete their last service.
- Expected to review their timecards for accuracy daily utilizing the above and the GPS system.
- Managing your team to minimize inefficiencies, downtime in workloads and routes within your territory.
- An team member is consistently falling short of goals in route competition, is the field Supervisor’s responsibility to implement measures to identify causes and correct.
- Reviewing services tickets with technician’s service by service in Pest Pac and noting any special reminders, details, follow-ups and what the technician is expected to execute on.
- Responsible for the development of team members to become certified applicators and maintaining certification/s by way of attending training classes (whether online or in-house)
- Familiarizing yourself with all services, clients, and points of contact within your territory and under your supervision.
- This includes meeting facility managers or point of contact monthly, reviewing logbooks, health department sheets, and keeping an accurate record of fly lights, multi-catch traps, bait stations, and other equipment within the facility to ensure maintenance is occurring and reoccurring billing is taking place.
- Occasionally performing pest control technician duties and services, depending on the season, volume of work, and routes.
- May include stepping in to cover short-staffed periods due to call-outs, vacations, or other reasons.
- When performing technician coverage, you are expected to complete the service and complete a quality control form to be sent to the Director of Operations and Technical Director.
- It is the responsibility of the service supervisor to communicate with routing and human resources about staffing needs and seasonality.
- The service supervisor plays a role in the recruiting process and is expected to recruit potential team members when in the field.
- Perform QC services utilizing the 4-step process which includes:
- Completing Sanitation and Fly Management Reports.
- Audits of the work of your direct reports with a “Technician Quality Performance Report” a minimum of 6x annually.
- Ensure all licenses, certifications, extermination service report sign in sheets, health department sheets, consumer postings are up to date in the QC logbook and/or the premises in assigned territory.
- Update management progress of priority accounts weekly.
- In addition to performance of the above essential functions, this position may be required to perform some of the following supportive functions.
- Address all complaints received via email related to service and special services. Including follow-up on a set periodic basis with clients and point of contacts to report the results of the action taken and any further measures that have been implemented.
- Ensure all direct reports can perform their services effectively by assuring they have sufficient materials, personal protective equipment, and pest equipment available to them.
- This may involve keeping specialized equipment in your vehicles for easy access, as well as regularly visiting the office or warehouse to replenish any necessary materials or equipment.
- In addition, you must complete a vehicle checklist 4x a year and an administrative checklist.
- Identify and act upon opportunities to sell additional products or services.
- Assist in an effective payroll process by auditing and approving timecards as necessary.
- Conduct staff meetings at a minimum of once a month to convey company messages and provide education to staff.
- Conduct full day ride along with your direct reports a minimum of once every two months.
- Check-in, in person with direct reports at least once per a week (drive up on them, meet them at a service for hands on training).
- Check in with their direct supervisor daily whether email, call, or text message so that supervisor can monitor daily progress and identify potential problems.
- Attend on time, in person, and for the entire duration the supervisor meeting on Thursdays at 5:00PM.
- Ensure proper documentation is submitted in the event of vehicle accidents or personal injury.
We want to hear from you! If you think you'd be a good match, submit your resume and reach out to Shaan at to learn more.
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#HbM6349
- Dice Id: mic
- Position Id: 26-08393
- Posted 15 days ago
Company Info
About Hired by Matrix, Inc.
Hired by Matrix is a leading staffing organization providing exceptional contingent and permanent staffing solutions to clients across the United States. At Hired by Matrix, we believe in the human touch and start every partnership with an in-depth conversation. By talking with our clients about their hiring needs and listening to job seekers describe their career goals, we build an understanding of what they are looking for and work hard to make it happen. Further, as a proud member of the Women’s Business Enterprise National Council (WBENC), we strive for excellence in diversity and inclusion.
Our staffing services encompass a wide range of industries and professions:
· Travel Nursing: We excel in connecting healthcare facilities with highly skills Travel Registered Nurses for bedside care on short-term engagements as well placing professional allied health staff.
· Information Technologies: We provide businesses with proficient IT Professionals who possess expertise in various technologies and programming languages.
· Engineering: We have a team specialized in recruiting talented engineers for diverse industries such as civil, mechanical, electrical, manufacturing and more.
· Human Resources: Our comprehensive HR staffing solutions help companies find to HR professional with extensive knowledge in recruitment, employee relations and HR Management.
· Life Science: We assist companies in the pharmaceutical, biotechnology, and medical device sectors by sourcing scientific and research professionals with specialized expertise
· Finance & Accounting: We provide finance and accounting professionals to organizations, including CFO’s, Accountants, financial analysts, and more.
· Administrative & Clerical: We supply administrative support staff, including receptionists, office managers, administrative assistants, and clerical personnel.
We are proud of the company we keep and are honored to have a strong array of clients who put their faith in us to help their business flourish. Our wide range of clients includes several of the top fortune 100 companies. Further, to support a balance between work and home life, Hired by Matrix has elected to be a 100% distributed work environment. This approach allows us to support our clients in the way they work, when they work.
Why Hired by Matrix?
Extensive Industry experience: With years of experience, we possess in-depth knowledge and understanding of our specific staffing requirements and challenges across different industries.
Long Term Relationships: Exceptional relationships with multiple clients that expand over 2 decades.
Exceptional Talent Pool: Our vast network and comprehensive candidate database allows us to connect business with highly skilled professionals who meet their specific criteria and culture fit.
Quality screening: We conduct rigorous screening and assessment processes to ensure our candidates possess the necessary qualifications, skills, and experience required by our clients.
Customized Solutions: We tailor our staffing solutions to meet the unique needs and preferences of each client, providing flexible and scalable options that align with their organizational goals.
Dedicated Customer Support: Our Dedicated team is committed to delivering excellent customer service, providing ongoing support through our Consultant Appreciation Program which provides guidance throughout the onboarding process and beyond.
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