Quality Assurance Engineer

Responsibilities:

• 3–5 years of QA/UAT experience with enterprise applications
• Familiarity with Salesforce or Clariti platforms preferred
• Hands-on experience with Jira and Zephyr (or equivalent)
• Able to write and maintain detailed test plans and cases
• Experience working in Agile teams and collaborating across roles
• Strong written and verbal communication skills. 

 Education and Experience:

• Relevant degree or certifications in Computer Science, QA Engineering, Information Technology, or a related field.
• Previous work experience performing QA/UAT in enterprise environments.

 Technical Knowledge:

• Demonstrated experience using Jira and Zephyr (or equivalent tools)
• Ability to write and manage test cases, traceability matrices, and QA reports
• Familiarity with QA standards, internal testing frameworks, and Clariti or Salesforce-based platforms.

 Project Management Support:

• Experience coordinating with developers, analysts, and business units
• Demonstrated ownership of QA timelines, defect triage processes, and reporting.

 Contractor shall meet the following key high-level work products and outcomes:

• Manage and maintain internal applications from deployment through cutover to staff.
• Provide UAT Execution Summary Reports (Clariti)
• Prepare internal QA test plans and Standard Operating Procedures (SOPs)
• Prepare Jira and Zephyr configuration and usage guides
• Develop and maintain QA Dashboard with metrics (coverage, bugs, velocity)
• Create and update documentation for QA Environment setup
• Deliver monthly progress reports.