The following requirement is open with our client.
Job Title : Salesforce Production Support Engineer
Location : Woodland Hills, CA (Onsite)
Rate : $58/c2c or $50/w2 (All Inclusive)
Relevant Experience (in Yrs.): 8+
Job Description:
Seeking an experienced Salesforce Production Support Engineer to provide L2/L3 support for Salesforce Sales Cloud, Service Cloud, and custom applications. Responsible for troubleshooting production issues, incident management, root cause analysis, integrations, deployments, and ensuring platform stability while meeting SLAs
Responsibilities:
· Resolve production incidents, defects, and user issues within SLAs.
· Perform root cause analysis and implement preventive measures.
· Monitor integrations, batch jobs, data quality, and application health.
· Manage user access, security, deployments, and releases.
· Collaborate with business users and technical teams; maintain support documentation and participate in on-call support.
Must-Have Skills:
· Salesforce Administration and L2/L3 Production Support.
· Salesforce Sales Cloud and Service Cloud.
· Apex, Triggers, SOQL, LWC, and Aura Components.
· REST/SOAP APIs, integrations, Flows, and automation troubleshooting.
· Deployment tools: Copado, Gearset, Change Sets, or Salesforce DX.
· ITIL Incident, Problem, Change, and Release Management.
Thanks & regards,
K.Suresh
Technical Recruiter
ASCII Group, LLC
Mail ID: |
