Sr. Technical Onboarding Specialist

Role:Sr. Technical Onboarding Specialist
Location:REMOTE
Duration:12 Months

Responsibilities:
Drive market benchmarking and voice-of-customer for a segment of clients to deliver a best-in-class technical onboarding process.
Lead a segment of onboarding projects to implement the banks solutions.
Manage the onboarding content and training materials aimed at technical & non-technical stakeholders within our client's organizations.
Work with Systems Integrators/Client developer partners to accelerate time to market for client integrations.
Track and manage time to revenue for client onboardings.

Requirements:
7+ years of relevant customer success experience with FinTech, Banks, or e-Commerce.
At least 5+ years of experience delivering technical onboardings to clients.
Technical expertise is sufficient to lead a technical onboarding project - including API integrations, SFTP, EDI, XML, and TXT Batch Files.
Experience in project planning & management, with the ability to manage multiple projects in a fast-paced environment and meet deadlines.
Expertise in developing client facing workshop materials for technical onboarding.
Proven written and oral communication skills include senior leadership presentation.