IT Senior Manager

About the role:

The Senior Manager of IT Infrastructure has global responsibility for the leadership and strategic direction of the company''s core Cloud-first IT infrastructure, security and tooling, including Cloud, Systems Administration, Networking, and Helpdesk functions. This role guides strategic decision-making in IT policy and purchasing; ensures system reliability, performance, security, and scalability; and oversees all IT operations personnel. The ideal Senior Manager of IT Infrastructure candidate will be a hands-on technology leader and report directly to the Director of Technology.

Essential Job Functions:

•   Lead and manage the Cloud, Systems, Networking, and Helpdesk teams across North and South America, ensuring cohesive and efficient operations that are aligned with business needs and objectives.

•   Develop and implement the strategic roadmap for IT policy, infrastructure maintenance, and purchasing decisions following best practices such as ITIL

•   Provide expert oversight and technical direction for enterprise platforms, ensuring maintenance and optimization of tools and services such as Jamf, SentinelOne, Google Workspace, IAP, VMware, and Auvik.

•   Own and drive best in class disaster recovery, business continuity, data protection, backup and information security strategies that support our 24/7 enterprise.

•   Partner closely with Security Operations Center (SOC) leadership and staff to deliver a comprehensive physical + information security strategy that is aligned with business customer needs, business objectives and industry best practices.

•   Collaborate with cross-functional teams and senior leadership to plan and execute major infrastructure projects, upgrades, and migrations with minimal disruption to internal and external customers.

•   Mentor, train and develop IT personnel, setting clear performance goals, objectives and growth plans.

•   Act as the principal liaison for vendor negotiations concerning license renewals and hardware refreshes, ensuring the optimization of expenditures across enterprise platforms and hardware.

•   Provide weekly, monthly, quarterly, annual and ad hoc reporting on the systems’ and teams’ KPIs and other metrics to technology leadership and other key stakeholders.

•   Communicate complex technical information clearly and effectively to both operational security staff and senior executive leadership.

•   Manage the departmental budget for infrastructure and operational expenditures.

•   Perform other related duties as required.

As a candidate you must have:

•   Bachelor’s degree in Information Technology, Computer Science, or a related field required; equivalent professional experience may be considered.

•   10+ years of IT experience, with at least 3 years in a people leadership role overseeing technology operations  teams.

•   Demonstrated experience deploying and administering enterprise SaaS platforms and tools (Okta, Ping, Jamf, GSuite, SentinelOne, VMware, etc.).

•   Strong working knowledge of Windows Server or Linux operating systems administration.

•   3+ years working Experience with virtualization technologies (VMware, Hyper-V) and cloud platforms (AWS, Azure).

•   Experience with Auvik or similar network monitoring and management platforms.

•   Solid understanding of networking fundamentals including DNS, DHCP, TCP/IP, VPN, and firewall administration.

•   Firm grasp of zero trust networking concepts and implementations

•   Proven track record with endpoint protection, patch management, vulnerability remediation, and identity and access management (IAM) best practices.

•   Previous experience operating within high-availability environments with 24/7 uptime requirements.

•   Industry certifications preferred (e.g., Microsoft MCSE, CompTIA Server+, AWS Solutions Architect, Red Hat RHCE, Okta Certified Administrator, Jamf Certified Tech).

•   Excellent troubleshooting, documentation, and communication skills.

•   Experience with automation tooling and platforms such as Make, n8n, Zapier, etc. is a plus

•   Enterprise experience deploying and governing AI tools is a plus

•   Must be a dependable team player with business maturity and enthusiasm, with the ability to deliver a high level of customer service.

We offer:

•    $150,000 annual salary
•    Health, Dental, Vision, and 401k for eligible employees
•    Paid Time Off including Sick/Safe Time
•    A dynamic and challenging work environment with opportunity for growth

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Security Industry Specialists, Inc. is an Equal Opportunity Employer