Genesis10 is currently seeking a Major Incident Manager for a contract position with a Global Financial Institution located in Charlotte, NC, Plano, TX or Pennington, NJ. This is a 12+ month contract opportunity. This role is focused on Major Incident Management within a large-scale enterprise environment. The ideal candidate will be responsible for facilitating triage activities with multiple support teams, driving production issues to resolution, and communicating with senior leadership, all while leveraging a strong understanding of ITIL processes.
Responsibilities: - Facilitate triage activities with multiple support teams, including Senior Leadership
- Take ownership of production issues and drive them to service restoral and remediation
- Open and manage Incident and Problem tickets within the ITSM system
- Document key triage activities and provide clear, concise written updates to leadership
- Work with regional and international support partners to resolve issues
Requirements: - 3 to 5 years of technology experience
- Strong knowledge of the Major Incident Management Process
- Knowledge of ITIL (Information Technology Infrastructure Library) processes
- Ability to stay calm and lead triage and troubleshooting activities
- Excellent communication skills, both verbal (leading meetings) and written
- Ability to multi-task and prioritize work to meet deliverables on-time
- Experience with tools such as Cisco Webex, Mattermost, Microsoft Office Suite, and ITSM Remedy
Desired skills: - Experience with ITIL and ITSM
- Previous knowledge and work experience within a large banking environment is helpful
- ServiceNow experience
Pay range: $50.39 - $58.39 per hour
Only candidates available and ready to work directly as Genesis10 employees will be considered for this position. If you have the described qualifications and are interested in this exciting opportunity, please apply! Ranked a Top Staffing Firm in the U.S. by Staffing Industry Analysts for six consecutive years, Genesis10 puts thousands of consultants and employees to work across the United States every year in contract, contract-for-hire, and permanent placement roles. With more than 300 active clients, Genesis10 provides access to many of the Fortune 100 firms and a variety of mid-market organizations across the full spectrum of industry verticals.
For contract roles, Genesis10 offers the benefits listed below. If this is a perm-placement opportunity, our recruiter can talk you through the unique benefits offered for that particular client. Benefits of Working with Genesis10: - Access to hundreds of clients, most who have been working with Genesis10 for 5-20+ years.
- The opportunity to have a career-home in Genesis10; many of our consultants have been working exclusively with Genesis10 for years.
- Access to an experienced, caring recruiting team (more than 7 years of experience, on average.)
- Behavioral Health Platform
- Medical, Dental, Vision
- Health Savings Account
- Voluntary Hospital Indemnity (Critical Illness & Accident)
- Voluntary Term Life Insurance
- 401K
- Sick Pay (for applicable states/municipalities)
- Commuter Benefits (Dallas, NYC, SF, and Illinois)
For multiple years running, Genesis10 has been recognized as a Top Staffing Firm in the U.S., as a Best Company for Work-Life Balance, as a Best Company for Career Growth, for Diversity, and for Leadership, amongst others. To learn more and to view all our available career opportunities, please visit us at our website.
Genesis10 is an Equal Opportunity Employer. Candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
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