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Banking Equipment Repair Supervisor

• Posted 14 days ago • Updated 14 days ago

Full Time

On-site

Fitment

Dice Job Match Score™

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Job Details

Skills

Banking
Equipment Maintenance
Workflow
Standard Operating Procedure
Functional Testing
Leadership
Work In Process
Coaching
Regulatory Compliance
Process Control
Inventory Control
Auditing
Communication
KPI
Reporting
Recovery
Onboarding
Training
Repair
Refurbishment
Manufacturing
Service Operations
Supervision
Management
Mechanical Engineering
Electrical Engineering
Inventory
Reverse Logistics
Electromechanics
Enterprise Resource Planning
Oracle Fusion
Lean Six Sigma
Continuous Improvement

Summary

Banking Equipment Repair Supervisor
(Repair Depot Supervisor)

Position Summary:

The Repair Depot Supervisor is a hands-on leader responsible for the day-to-day execution and oversight of repair, refurbishment, and reverse-logistics activities within the ALP repair depot. This role works directly alongside technicians while also supervising workflow, quality, inventory handling, and adherence to standard operating procedures.

The ideal candidate is a working leader-comfortable performing repairs and diagnostics--while also managing priorities, coaching technicians, and ensuring operational targets are met.

Key Responsibilities:

Operational Execution (Hands-On)

Perform repair, refurbishment, and functional testing of equipment in accordance with SOPs and OEM standards
Troubleshoot failed units and determine refurb vs scrap disposition
Process RMAs, DOA returns, and core returns accurately and timely
Support teardown, parts harvesting, and material recovery activities
Ensure proper staging, labeling, and movement of inventory within the depot

Supervision & Daily Leadership

Lead and support a team of repair technicians through daily workload execution
Assign work, balance queues, and manage WIP to meet turnaround time targets
Provide on-the-floor coaching, training, and quality feedback
Serve as the first point of escalation for repair issues, quality concerns, or process gaps
Ensure compliance with safety, quality, and inventory control procedures

Inventory & Process Control

Ensure accurate consumption, tracking, and return of parts in the ERP system
Partner with Inventory Control on cycle counts, audits, and discrepancy resolution
Enforce core return, DOA handling, and non-repairable disposition processes
Identify process inefficiencies and recommend continuous improvements

Performance & Communication

Track daily throughput, backlog, and aging work
Communicate status, risks, and needs
Support KPI reporting related to turnaround time, quality, recovery value, and labor efficiency
Assist with onboarding and training of new depot personnel

Qualifications:

Required

5+ years of experience in repair, refurbishment, manufacturing, or technical service operations
Prior experience leading or supervising technicians in a hands-on environment
Strong mechanical, electrical, or electromechanical troubleshooting skills
Experience with inventory systems, RMAs, and reverse logistics processes

Preferred

Experience with ATM,SmartSafes, or similar electromechanical equipment
ERP experience (Oracle Fusion preferred)
Lean, Six Sigma, or continuous improvement exposure

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 90922487
Position Id: 24321155
Posted 14 days ago

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