IT Support

Description

We are looking for an experienced IT Support specialist to provide on-site technical assistance and ensure smooth operation of IT systems and devices. In this role, you will manage a variety of tasks, including hardware troubleshooting, device imaging, and IT asset management, while supporting mobile devices and performing occasional Active Directory tasks. This is a contract position based in Mundelein, Illinois.

Responsibilities:
Provide hands-on technical support for hardware, software, and mobile devices, ensuring functionality and resolving issues effectively.
Perform device imaging and configuration to prepare workstations for use.
Troubleshoot technical problems related to Microsoft Windows 10, Active Directory, and other IT systems.
Manage IT assets, including tracking and maintaining inventory records.
Handle service desk tickets, prioritizing and resolving requests in a timely manner.
Support mobile fleet management, ensuring devices are properly configured and operational.
Implement and manage Multi-Factor Authentication (MFA) solutions to enhance security.
Utilize Intune for device management and configuration tasks.
Collaborate with team members to transfer knowledge and improve IT processes.
Adapt to changing IT needs within the organization and provide reliable solutions.

Requirements

Proficiency in Active Directory management and troubleshooting.
Strong knowledge of Microsoft Windows 10 and related systems.
Experience with basic hardware and software troubleshooting.
Familiarity with IT asset management and inventory tracking.
Ability to manage service desk tickets and resolve technical issues efficiently.
Hands-on experience with desktop imaging and configuration.
Knowledge of Intune for device management is preferred.
Understanding of Multi-Factor Authentication (MFA) implementation and support.

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Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

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All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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