********ONSITE ONLY IN KNOXVILLE TENNESSEE*********
Do NOT APPLY IF YOU ARE NOT IN KNOXVILLE, TN
Job Brief
Provide daily hardware support to end users for PCs, laptops, tablets, and printers, for both on-premises and remote users.
Provide daily software support including operating systems and applications running on the following devices: PCs, Laptops, tablets, mobile phones, printers, handhelds, registers and other technical devices specific to business operation.
Practice daily asset management of equipment such as but not limited to: Leased and purchased PCs, printers, registers, credit card pin pads, etc.
Duties and Responsibilities
- Provide daily hardware and software support specific to business operations and various projects.
- Respond in a timely manner to incident tickets for end user-related support issues regarding Microsoft Windows, business applications, and hardware problems.
- Image and Stage new hardware specific to business operation.
- Provide training, guidance, and support for lower-level Technicians (Help Desk, Associate Technicians, and Technicians).
- Create processes for support for lower-level Technicians (Help Desk, Associate Technicians, and Technicians) to follow.
- Primary contact for IT projects, including attending meetings as the subject matter expert. Strong problem-solving skills
- Strong customer service skills.
- Must possess advanced critical thinking skills.
- Ability to develop and write technical documentation.
- Excellent self-organization and time management skills.
- Intermediate communication skills are required.
- Ability to evaluate and test emerging technologies.
Working Conditions/Physical Requirements
This position is in a conventional office and/or warehouse facility during normal business hours. In this role, the employee is continuously sitting and typing, frequently talking, and using eye and hand coordination and may also be required to climb or balance; stoop, kneel, crouch or crawl. The employee is occasionally required to lift and/or move objects 10 to 40 lbs. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus. Standing, walking, bending over, and repetitive use of legs are done occasionally. All performed with or without reasonable accommodation.
Qualifications
- An associate or bachelor''s degree in information systems, computer science, or a related field is preferred. Experience in lieu of a degree may be considered.
- Requires 6-8 years of experience supporting complex end user technologies.
- Experience with operating system installations deployed from MECM (SCCM).
- Experience with PXE and Boot media to be used in production environments in conjunction with MECM.
- Experience with software deployment and endpoint management using Bigfixs preferred.
- Computer certifications from CompTia A+, Network+, Security+ are preferred.
- Working knowledge of Windows Servers, Active Directory, Microsoft Azure, Microsoft Entra, PowerShell, Group Policies, Microsoft Office 365, BeyondTrust remote control software (Bomgar), and ServiceNow ticket management system is preferred.
- Knowledge of building Images and scripting is desired.
Competency
- Proven experience and success with supporting and following established guidelines, especially related to PCs, laptops, Microsoft Office 365, and printers. Ability to work independently.
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