We're seeking an experienced Desktop Support Specialist to support 150-200 onsite users-including the CEO-while also contributing to remote support for over 5,000 employees across 25 offices. This role is 100% onsite and serves as the primary IT presence in the Dulles office, providing roughly 60% local support and 40% remote support.
What You'll Do- Deliver Level 1 & 2 technical support via walk-up, phone, chat, and email.
- Resolve desktop, software, connectivity, and M365-related issues for local and remote users.
- Document incidents in Zendesk (transitioning to Halo) and escalate when needed.
- Act as the onsite technical liaison and trusted IT resource for all users.
- Train users on hardware/software and maintain internal knowledgebase documentation.
- Troubleshoot Windows 10/11, Teams, Outlook, OneDrive, SharePoint, Intune, and Entra ID issues.
- Support DNS/DHCP troubleshooting, network access issues, and endpoint security (Defender).
- Collaborate with IT1 for hardware replacements-minimal hardware repair required.
- Provide remote support using GoToAssist and help manage a high-volume ticket environment.
Environment & Expectations- Lenovo laptops (PXE boot, Windows 11).
- 70% of tickets via email/self-service; 30% walk-up.
- Team handles ~2,000 tickets/month.
- You are the sole IT presence onsite; hours are 7-4 or 8-5.
- Highly visible, customer-facing role with frequent walk-up interactions.
- Typical day includes checking tickets, responding to urgent issues, and assisting users with PC setup, crashes, printer mapping, password resets, performance issues, and virtual desktop troubleshooting.
Job Type & LocationThis is a Contract position based out of Sterling, VA.
Pay and BenefitsThe pay range for this position is $30.00 - $40.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace TypeThis is a fully onsite position in Sterling,VA.
Application DeadlineThis position is anticipated to close on Feb 18, 2026.
>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
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