About us:
Creative Information Technology Inc (CITI) is an esteemed IT enterprise renowned for its exceptional customer service and innovation. We serve both government and commercial sectors, offering a range of solutions such as Healthcare IT, Human Services, Identity Credentialing, Cloud Computing, and Big Data Analytics. With clients in the US and abroad, we hold key contract vehicles including GSA IT Schedule 70, NIH CIO-SP3, GSA Alliant, and DHS-Eagle II.
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Client: Montgomery County
Location: Hybrid (Rockville, MD)
Overview:
We are seeking an experienced and results-driven Microsoft Teams Phone Technical Specialist to lead and support the migration of over 7,000 telephone service users from the county’s on-premises telephony systems to Microsoft Teams Phone with Operator Connect. The ideal candidate will have deep technical expertise in Microsoft Teams Phone deployment and configuration and hands-on experience managing large-scale enterprise telephony migration operations.
Scope of Work:
Key Responsibilities:
- Serve as the technical lead for the migration of the county’s on-premises telephony services to Microsoft Teams Phone with Operator Connect.
- Work closely with internal telecom support staff, IT teams, and Microsoft partners to plan, configure, test, and implement Teams Phone telephony solutions.
- Work with the Telecom team to provision and configure Microsoft Teams Phone users, including assigning numbers, enabling calling plans, configuring calling policies, auto attendants, call queues, and other voice features.
- Work with the project manager to develop migration strategies and support a phased rollout schedule for user groups and departments, ensuring a smooth transition with minimal disruption.
- Assist telecom and IT support staff in troubleshooting and resolving Teams Phone telephony issues, including call quality, connectivity, and feature functionality concerns.
- Document processes, configurations, and troubleshooting guides for internal support handover.
- Assist with establishing service and call quality monitoring capabilities and related Network Operations Center support
- Assist in user acceptance testing, training coordination, and post-migration support.
- Provide expert-level guidance on Microsoft 365 and Teams Phone voice integration best practices.
- Maintain clear communication with stakeholders and project managers on progress, risks, and issues.
Required Qualifications:
- Proven experience managing large-scale telephony operations and migrations to Teams Phone.
- Strong knowledge of Teams Phone, Operator Connect, and Microsoft 365 administration.
- Proficiency in setting up and managing Teams voice configurations, including dial plans, direct routing, calling policies, and voice routing.
- Experience working with telecom carriers, SBCs, and network infrastructure related to voice services.
- Strong troubleshooting and diagnostic skills for telephony and VoIP systems.
- Ability to collaborate with cross-functional teams and communicate technical concepts clearly.
- Familiarity with PowerShell scripting for Microsoft Teams administration is a plus.
- Relevant certifications (e.g., Microsoft 365 Certified: Teams Administrator Associate) are a strong advantage.
Preferred Experience:
- Background in enterprise IT or unified communications environments.
- Familiarity with user training and change management related to UC migrations. Hands-on experience with AI-assisted development tools (e.g., GitHub Copilot, Claude Code, Cursor) preferred.
- Ability to manage competing priorities across multiple stakeholders.
