Location: Clarksville, TN
Salary: $45.00 USD Hourly - $55.00 USD Hourly
Description: Our client is currently seeking a Support Engineer
Project Overview The goal of this team is to reduce and minimize damage, as well as mitigate the impact of damage, for large-scale data center hardware. The role involves reviewing issues submitted by data center teams, triaging them, and resolving where possible.
Overall Responsibilities This support engineer position will manage and triage a ticket queue of quality issues identified in a data center environment:
- Perform first-level investigation of issues submitted to a quality project queue to ensure proper information is provided, gather additional details, perform initial analysis, and either resolve simpler issues or escalate to senior engineers.
- Conduct first-level root cause analysis of data center issues and provide recommendations or proposed resolutions based on findings.
- Review fleet data to identify issues associated with deployment or production, then create bug reports to hand off to the appropriate partner teams for resolution.
- Gather and analyze manufacturing and field data within the data center environment to extract actionable insights and identify continuous improvement opportunities.
- Monitor, review, and present product performance data and metrics to stakeholders in a clear, concise manner that enables data-driven decision-making.
- Review, edit, improve, and create technical documentation (deployment guides, population documents, repair guides) based on data, investigations, technician feedback, and quality fundamentals.
Mandatory Skills/Qualifications - Bachelor's degree in Mechanical, Electrical, Industrial, Materials, or a related engineering discipline, or equivalent practical experience
- 5+ years of experience in computing hardware quality, product engineering, test engineering, or electronic hardware systems issue resolution
- Strong experience in data analysis and visualization using SQL, JMP, or Python
- Strong interpersonal skills to collaborate with and influence others
Non-Essential Skills/Qualifications - Background in troubleshooting and repair of server, storage, and networking products
- Knowledge of spreadsheets and databases
- Experience working in a hardware development (R&D) lab environment
- Experience working in a data center environment
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