Location: Los Angeles, CA
Salary: $30.00 USD Hourly - $36.00 USD Hourly
Description: Job Title: Clinical Service Desktop Support Location: Los Angeles, CA (Local Candidates Only)
Duration: 6 Months Contract-to-Hire
Schedule: Remote with occasional onsite requirements | Shift: 11:00 AM - 7:30 PM PT Job Summary: We are seeking a Clinical Service Desktop Support Analyst to provide application and service desk support within a healthcare environment. The ideal candidate will support Electronic Medical Record (EMR) applications, troubleshoot technical issues, manage user accounts, and provide exceptional customer service to clinical and non-clinical users.
The role requires strong technical troubleshooting skills, healthcare application support experience, and the ability to communicate effectively with end users while ensuring timely issue resolution.
Key Responsibilities: - Provide phone and email support for EMR-related technical issues.
- Troubleshoot, diagnose, and resolve application and system issues.
- Escalate complex incidents to appropriate support teams when necessary.
- Support user account creation, modifications, and password resets.
- Maintain accurate documentation of incidents, workflows, and resolutions.
- Develop and update training materials and support documentation.
- Coordinate with vendor support teams to research and resolve technical issues.
- Ensure high levels of customer satisfaction through prompt and professional support.
- Stay current with application updates, system changes, and operational procedures.
Required Qualifications: - Minimum 2 years of Service Desk/Desktop Support experience.
- Experience supporting EMR/EHR applications in a healthcare environment.
- Clinical or healthcare industry experience.
- Strong troubleshooting and problem-solving abilities.
- Excellent written and verbal communication skills.
- Ability to work independently with minimal supervision.
- Strong customer service orientation.
Preferred Qualifications: - Associate's Degree in Information Technology or related field.
- Experience supporting Cerner or similar EMR systems.
- Knowledge of Active Directory administration and password management.
- Experience creating user documentation and training materials.
Medical, dental, and vision insurance are available to qualified candidates who meet eligibility requirements.
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Contact: This job and many more are available through The Judge Group. Please apply with us today! 
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