DUTIES AND RESPONSIBILITES:
• Responsible for elicitation, analysis, and documentation of business requirements.
• Research and exploration of user requirements, costs, and benefits in support of documentation required for the demand management process.
• Responsible for analyzing the business needs to identify new processes and process improvements that will meet those needs.
• Documents current business processes and models to define requirements and/or gaps.
• Analyze detailed system factors including input/output requirements, information and paper flow, hardware, and software needs.
• Analyze “soft" system factors including roles, responsibilities, policy, culture, etc.
• Evaluate the impact of potential software and process changes on the organization.
• Develop and facilitate groups as necessary in pursuit of eliciting and defining requirements.
• Assist in the creation of the business case documentation.
• Understanding of architectural consistency and usability standards.
• Defines and develops user test cases and validates test results during testing.
• Executes unit and functional test cases.
• May conduct system demonstrations and training sessions, as well as participate in design/review of training content.
• Plays a third level support role by helping to troubleshoot and resolve issues with production systems.
• Participates in associate meetings and communicates any concerns to management.
QUALIFICATIONS AND REQUIREMENTS:
• Bachelor’s degree in computer science, Information Systems, Business, or another related field or equivalent work experience.
• Proven experience leading data migration requirements from legacy systems into a new ERP (Sage X3) environment
• Strong hands-on expertise in requirements elicitation, documentation, and management, with emphasis on data mapping, transformation rules, and validation
• Deep understanding of data structures, data quality, and migration best practices, with the ability to identify gaps and risks early
• Self-driven and accountable professional with strong stakeholder management and communication skills, able to drive outcomes with minimal oversight
• Working knowledge of Confluence and JIRA.
• Experience in any of the following business areas is desired: Sales operations, order entry, accounting, finance, procurement, warehouse operations, order management, and order fulfillment.
• Minimum of 3-5 years’ business analysis or systems analysis experience is preferred.
• Bonus: Sage X3 experience (ERP).
Associate is expected to operate at a proficient level across the following areas of technical knowledge and skill:
• Ability to organize and prioritize work.
• Detail oriented, proactive, creative, and efficient
• Intermediate level abilities in Excel, Outlook, PowerPoint, Visio, and Word
• Familiarity with application integration methods to include understanding of data mapping process.
• Ability to effectively work both independently and collaboratively in a team environment
• Ability to work on simultaneous and complex projects, with domain expertise in at least one business area.
• Expertise in ERP solution selection and implementation is a plus
• Ability to communicate effectively to both technical and non-technical audiences in written and non-written format
• Ability to work with all levels of associates
• Ability to work with minimal supervision in a very dynamic environment
• Ability to learn new systems and tools
• Knowledge of software development life cycle methodologies, processes, and procedures.
• Active listener
• Effective in a variety of formal/informal presentation settings: one-on-one, small, and large groups.
Job Title: Commercial Data Change Manager
Location: Duluth, GA
Duration: 6 Months
Job Purpose
The Commercial Data Change Manager is responsible for orchestrating and driving cross-functional initiatives that span more than 2 work streams within or outside the Commercial Excellence organization. This role ensures operational issues that impact customers or internal resources are identified, prioritized, and resolved efficiently. The Commercial Data Change Manager acts as a strategic integrator, aligning teams, processes, and systems to deliver seamless customer experiences and optimize internal operations. This role will partner with Data Governance Lead, Data Domain Owners/Product Managers, Customer Master Data Lead, and broader Commercial Excellence team in facilitating the execution of project activities.
Key Responsibilities
- Customer Impact Focus: Identify operational pain points that affect customer experience and internal resource efficiency; develop and implement solutions that improve satisfaction and performance.
- Operational Issue Resolution: Serve as the escalation point for complex operational challenges; drive root cause analysis and corrective actions.
- Cross-Functional Leadership: Lead and coordinate initiatives and issue resolution, involving two or more work streams across Commercial Excellence and other business units (e.g., Sales, Marketing, Supply Chain, Customer Service). This includes preparing a project plan, task assignment with progress monitoring through completion.
- Strategic Alignment with CDWG: Ensure initiatives align with organizational priorities in Commercial Data Working Group, and customer-centric strategies; communicate progress and outcomes to Commercial Excellence Leadership Team and other leaders as needed.
- Process Optimization: Analyze workflows and propose improvements to enhance speed, quality, and cost-effectiveness across impacted areas.
- Stakeholder Engagement: Build strong relationships with internal teams and external partners to foster collaboration and accountability inclusive of partnering with Data Governance, Data Domain Owners/Product Managers, and other CE teams as appropriate.
- Meeting Governance: Organize structured meeting cadences across work streams, ensuring each meeting has a clear purpose, agenda, defined outcomes and manage within the established time. Escalate issues or delays proactively and recommend appropriate mitigation paths.
- Meeting Hygiene & Accountability: Maintain strong meeting discipline, including effective time management, stakeholder engagement, and clear tracking of action items and follow-ups.
- Performance Measurement: Define KPIs for operational initiatives; monitor and report on impact to customer experience and resource utilization.
Skills:
Strong understanding of customer experience principles and operational excellence frameworks.
Exceptional problem-solving, analytical, and communication skills.
Ability to influence and lead without direct authority in a matrixed environment.
Proven track record of delivering results in complex, multi-stakeholder projects.
Education:
Bachelor's degree in Business, Operations, or related field; MBA preferred.
7+ years of experience in program management, operations, or cross-functional leadership roles.
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