Business Systems Analyst

Job#: 3027380

Job Description:
Business Systems Analyst

Contract | Enterprise Applications & Business Transformation
Overview

This role supports a large-scale initiative to standardize and modernize business applications across multiple independent business units operating in B2C, B2B, and marketplace (B2B2C) sales channels. The Business Systems Analyst will be a core member of the project team, responsible for defining business requirements, partnering with business leadership to establish future-state operating models, supporting application selection, and contributing to the implementation of a new enterprise solution stack.

This position offers exposure to complex, cross-functional initiatives and plays a key role in shaping enterprise business operations and technology strategy.
Key Responsibilities

• Lead the elicitation, analysis, and documentation of business requirements
• Research and evaluate user needs, costs, and benefits to support demand management documentation
• Analyze business needs to identify new processes and process improvement opportunities
• Document current-state business processes and models to identify requirements and gaps
• Analyze system factors including input/output requirements, information flow, hardware, and software needs
• Assess organizational ("soft") system factors such as roles, responsibilities, policies, and culture
• Evaluate the organizational impact of proposed software and process changes
• Facilitate workshops and working sessions to gather and define requirements
• Assist in the development of business case documentation
• Ensure alignment with architectural standards and usability best practices
• Configure and maintain software and related technologies across environments
  • Develop configuration workbooks and obtain approval from product managers and business owners
• Plan and execute configuration tasks within established timelines
• Define, develop, and validate user, unit, and functional test cases
• Support system demonstrations and participate in training delivery and content review
• Provide third-level production support, troubleshooting and resolving complex system issues
• Participate in team meetings and communicate risks, issues, and concerns to leadership

Qualifications & Requirements

• Bachelor's degree in Computer Science, Information Systems, Business, or a related field
• (or equivalent professional experience)
• Experience supporting the full lifecycle of web-based applications, from requirements and configuration through testing, release, and production support
• Typically 2-6 years of relevant business or systems analysis experience
• Business analysis experience may substitute for formal education
• 5+ years of business or systems analysis experience preferred

Core Skills & Competencies

• Strong ability to organize, prioritize, and manage work effectively
• Detail-oriented, proactive, creative, and efficient approach to problem solving
• Knowledge of software development lifecycle (SDLC) methodologies and processes
• Experience working in Agile/Scrum environments; proficiency with Jira and Confluence
• Familiarity with application integration methods, including data mapping concepts
• Experience collaborating with engineering teams on web-based solutions
• Working knowledge of environments, releases, APIs, and integrations
• Ability to work independently and collaboratively in team settings
• Proven capability to manage multiple complex initiatives simultaneously
• Strong written and verbal communication skills for both technical and non-technical audiences
• Comfortable working with stakeholders at all organizational levels
• Ability to work with minimal supervision in a dynamic environment
• Willingness and ability to learn new systems and tools
• Strong listening and facilitation skills
• Effective presenter in one-on-one, small group, and large group settings
• Intermediate proficiency in Excel, Outlook, PowerPoint, Visio, and Word

Apex Systems is a world-class IT services company that serves thousands of clients across the globe. When you join Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico. Apex uses a virtual recruiter as part of the application process. Click for more details.

Apex Benefits Overview: Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Apex team member can provide.