Production Support Analyst

South Jordan, UT, US • Posted 6 hours ago • Updated 6 hours ago
Contract W2
On-site
USD $45.00 - 50.00 per hour
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Job Details

Skills

  • Financial Services
  • Computer Hardware
  • Network
  • Production Support
  • Business Continuity Planning
  • Disaster Recovery
  • Standard Operating Procedure
  • Software Design
  • Computer Science
  • Technical Support
  • Application Development
  • Management
  • ROOT
  • ITIL
  • Unix
  • Linux
  • Operating Systems
  • Computer Networking
  • Debugging
  • Scripting
  • Python
  • Bash
  • Perl
  • Ruby
  • IBM WebSphere MQ
  • XML
  • Database
  • IBM DB2
  • Sybase
  • MongoDB
  • EMC GreenPlum
  • PostgreSQL
  • CA Workload Automation AE
  • Scheduling
  • Batch Processing
  • Build Tools
  • Continuous Integration
  • Continuous Delivery
  • Git
  • Jenkins
  • Docker
  • Streaming
  • Apache Spark
  • Apache Kafka
  • Grafana
  • Splunk
  • Dynatrace
  • AppDynamics
  • Load Balancing
  • Caching
  • C++
  • C#
  • Java
  • Scala
  • MEAN Stack
  • Customer Service
  • Training And Development
  • SAP BASIS

Summary

Software Guidance & Assistance, Inc., (SGA), is searching for a PRODUCTION SUPPORT ANALYST for a RIGHT TO HIRE assignment with one of our premier Financial Services clients in South Jordan, UT.

Responsibilities:
  • Monitoring for and resolving issues across the entire tech stack: hardware, software, application and network. A majority of your time will be devoted to production support activities.
  • Working closely with engineering/development teams to address repetitive issues, reduce operational effort and the likelihood of future service disruptions.- Partnering with business users and other technology teams to manage significant events such as business continuity/disaster recovery tests, IPOs, stock splits, and major infrastructure changes.
  • Defining and refining standard operating procedures for everything from monitoring to troubleshooting complex code and infrastructure issues.- Identifying and driving opportunities to improve platform supportability through automation.
  • Advocating for reliability priorities in application design reviews and operational readiness exercises for new and existing services.
  • Participating in weekend and off hours on-call rotation.
  • Collaborating and striving to understand business users' needs and problems.
Required Skills:
  • Bachelors degree in Computer Science or other technical discipline(s)
  • 3-5+ years practical experience in production systems support or application development.
  • Hands on experience managing systems in a large scale distributed Unix/Linux environment is essential.
  • Effective communicator who is comfortable speaking in front of both internal/external groups as well as business clients
  • Demonstrated ability to troubleshoot problems and debug to conclusively identify root causes
  • Knowledge of ITIL Principles. ITIL certification is a plus.
  • Knowledge of Unix/Linux operating system level concepts such as processes, memory allocation, and networking, with an understanding of how applications are affected by these, and ability to debug and troubleshoot accordingly.
  • Automation-related experience is particularly valued, using scripting languages such as Python, bash, Perl, and/or Ruby.
  • Working ability to interact with message transport platforms and protocols (MQ, CPS, XML, FIX) and distributed database technologies (DB2, Sybase, Mongo, GreenPlum, Postgres, KDB)
  • Autosys scheduling and batch processing concepts
  • Experience with source code and binary repositories, build tools, and CI/CD (Git, Artifactory, Jenkins, Docker) etc and data streaming technologies like Spark, Kafka etc.
  • Hands on experience on enterprise tools set such as Grafana, Splunk, Dynatrace, AppDynamics, etc.
  • Awareness of, and ability to reason through modern software & systems architectures, including load-balancing, queueing, caching, distributed systems failure modes generally, micro services, etc.
Preferred Skills:
  • Higher-level compiled languages such as C++, C#, JAVA, Scala, and Go are a big plus
SGA is a technology and resource solutions provider driven to stand out. We are a women-owned business. Our mission: to solve big IT problems with a more personal, boutique approach. Each year, we match consultants like you to more than 1,000 engagements. When we say let's work better together, we mean it. You'll join a diverse team built on these core values: customer service, employee development, and quality and integrity in everything we do. Be yourself, love what you do and find your passion at work. Please find us at .

SGA is an Equal Opportunity Employer and does not discriminate on the basis of Race, Color, Sex, Sexual Orientation, Gender Identity, Religion, National Origin, Disability, Veteran Status, Age, Marital Status, Pregnancy, Genetic Information, or Other Legally Protected Status. We are committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, and our services, programs, and activities. Please visit our company to request an accommodation or assistance regarding our policy.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
  • Dice Id: sgainc
  • Position Id: 26-00949
  • Posted 6 hours ago

Company Info

About Software Guidance & Assistance

Founded in 1981, SGA is a technology and resource solutions provider with a national footprint and headquartered in the shadow of Wall Street. We’re a certified women-owned business. We provide contingent staffing, direct placement, and professional and managed services to transform businesses and evolve careers. We’re small enough to tailor our services to each client and big enough to deliver for some of the world’s largest employers. Our professionals are experts in areas such as IT, finance, accounting, risk, and clinical.

SGA provides contingent staffing, direct placement, and professional and managed services nationwide for Fortune 500 companies, mid-size businesses and select startups.

Our core skillsets include all areas of technology – business & data analysis, cyber & network security, database administration, development & architecture, infrastructure, program & project management, quality assurance & testing. We also deliver talent across professional business functions such as finance, accounting, risk, and clinical.

Our Professional & Managed Services team delivers IT projects through onshore, offshore and hybrid delivery models. We develop software products, modernize applications, add features, and integrate and maintain systems. Our scope covers, among others, complex application suites, data management and visualizations, machine learning and mobile applications.

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