Aptino
Aptino

Desktop Support Analyst

Swampscott, MA, US • Posted 2 hours ago • Updated 2 hours ago
Contract W2
Contract Independent
12 Months
No Travel Required
On-site
Depends on Experience
Fitment

Dice Job Match Score™

🔢 Crunching numbers...

Job Details

Skills

  • Mergers and Acquisitions
  • Customer Engagement
  • GPO
  • Group Policy
  • Communication
  • Computer Hardware
  • Computer Networking
  • Active Directory
  • Network Design
  • Operating Systems
  • Microsoft Windows 7
  • Mobile Devices
  • Multitasking
  • Microsoft Office
  • Microsoft Operating Systems
  • Microsoft Windows
  • IT Infrastructure
  • Issue Resolution
  • Management
  • Cloud Computing
  • Collaboration
  • IOS Development
  • Laptop
  • Network
  • Printers
  • Remote Support
  • Servers
  • Software Installation
  • Technical Support
  • Web Services
  • Desktop Support
  • IT Support
  • End-User Support
  • Windows 7/10
  • Windows OS
  • Active Directory (AD)
  • Group Policy (GPO)
  • iOS Device Support
  • Desktop Troubleshooting
  • Laptop Support
  • Hardware Troubleshooting
  • Enterprise Applications
  • Third-Party Applications
  • Printer Support
  • Peripheral Devices
  • Incident Management
  • Change Management
  • Ticket Management
  • Network Troubleshooting
  • Server Basics
  • Cloud Components
  • Application Support
  • Client Support
  • Escalation Management
  • Windows 10 Support
  • Windows 11
  • Microsoft 365
  • Office 365
  • Outlook Support
  • Microsoft Teams
  • Remote Desktop Support
  • Service Desk
  • Help Desk
  • ITIL
  • ITSM
  • ServiceNow
  • Jira Service Management
  • Incident Resolution
  • Problem Management
  • Request Fulfillment
  • User Account Management
  • Password Reset
  • Access Management
  • ADUC
  • DNS
  • DHCP
  • TCP/IP
  • LAN/WAN
  • VPN Troubleshooting
  • Wi-Fi Troubleshooting
  • Network Connectivity
  • Device Configuration
  • Software Deployment
  • Patch Management
  • Windows Updates
  • Endpoint Management
  • Intune
  • SCCM/MECM
  • Mobile Device Management (MDM)
  • iPhone Support
  • iPad Support
  • Asset Management
  • Hardware Diagnostics
  • Peripheral Configuration
  • Printer Troubleshooting
  • VPN Client Support
  • Remote Assistance
  • SLA Management
  • Knowledge Base Documentation
  • User Onboarding
  • User Offboarding
  • IT Operations
  • Technical Documentation

Summary

Role: Desktop Support Analyst

Location: Lynn, MA (Onsite)
Duration: 12 Months

Job Summary:

We are looking for a Desktop Support Analyst to provide technical assistance and maintain corporate desktop, laptop, and mobile device environments. The ideal candidate should have hands-on Windows support experience, basic knowledge of Active Directory and Group Policy, and strong troubleshooting skills.

Key Responsibilities:

  • Provide technical support for desktops, laptops, corporate iOS devices, printers, and other peripherals.

  • Install, configure, upgrade, and troubleshoot Windows operating systems, including Windows 7 and Windows 10.

  • Support basic Active Directory administration, including user accounts, access permissions, and Group Policy (GPO).

  • Install and maintain Microsoft Office, third-party software, business applications, and enterprise tools.

  • Diagnose and resolve hardware, software, connectivity, and device-related issues.

  • Coordinate with network, infrastructure, application, and other IT teams to resolve incidents and implement change requests.

  • Manage support tickets, document troubleshooting activities, and ensure timely issue resolution.

  • Maintain a working understanding of servers, network devices, application/web services, cloud components, and IT infrastructure.

Required Skills:

  • 3+ years of hands-on experience in Desktop Support or IT End-User Support.

  • Strong experience with Microsoft Windows desktop environments (Windows 7/10).

  • Basic knowledge of Active Directory and Group Policy.

  • Experience supporting corporate Windows and iOS devices.

  • Software installation, configuration, and troubleshooting experience.

  • Strong troubleshooting skills for desktops, laptops, and peripheral devices.

  • Good understanding of IT infrastructure, networking, servers, and cloud components.

Preferred Skills:

  • Strong verbal and written communication skills.

  • Good time management, organization, and multitasking abilities.

  • Experience with client interaction, incident escalation, and stakeholder coordination.

  • Ability to work independently and collaboratively with multiple technical teams.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
  • Dice Id: 90999382
  • Position Id: 9136626
  • Posted 2 hours ago
Contact the job poster
AK

Anchal Khapekar

Recruiter @ Aptino

View Profile
Create job alert
Never miss an opportunity! Create an alert based on the job you applied for.
More jobs at Aptino in Swampscott, MA