Production Support Engineer - Linux / Middleware

Job#: 3047379

Job Description:
Production Support Engineer - Linux / Middleware

Location: Richmond, Virginia (Onsite)

Role Overview

We are seeking a Production Support Engineer for an operational and engineering support role focused on messaging middleware. This position serves as a key liaison between production and development teams. The ideal candidate will be adept at diagnosing issues in large, multi-datacenter application environments and will contribute to the design of resilient messaging architectures.

Key Responsibilities

• Provide NonStop Technical Support including OS, Coldloads, Safeguard, TAL, FUP, PUP, SCF, Backups, Expand, and Xypro utilities.
• Define, automate, and maintain support processes for data validation, entitlements integration, and upgrades.
• Optimize existing solutions and contribute to the design of resilient, low-latency/high-throughput messaging architectures.
• Develop software solutions to address manual work or inefficient processes using languages like Perl, Python, Bash, or C derivatives.
• Diagnose and resolve issues in large, multi-tiered application environments.
• Coordinate with application and infrastructure teams during releases and manage vendor support tickets.
• Participate in on-call support for the production environment and assist with troubleshooting production applications.
• Follow reference models and blueprints to ensure design compliance and assist in translating business requirements into technical definitions.

Required Qualifications

Education: A computer science degree or an equivalent qualification is required.

Experience:

• 2-4 years of experience working in a UNIX/Linux production environment with hundreds of hosts.
• Minimum of 4 years of programming experience in Perl, Python, Bash, or a C derivative (e.g., C++, Java).
• 2-4 years of experience with data structures and databases (SQL, NoSQL).
• Experience with on-call support and troubleshooting for production applications.

Technical Skills:

• Strong knowledge of protocols such as TCP/IP, SSL/TLS, SSH, and SFTP.
• Proficiency in Linux, Java, and Python.
• Familiarity with version control and project tracking tools like Git, Bitbucket, and Jira.
• Basic knowledge of Middleware (AMPS, MQ, Kafka) and Platform OS (Windows, Unix).

Preferred Qualifications

• Experience with HSM support, specifically Utimaco and Futurex.
• Automation skills with Ansible.
• Experience supporting multiple authentication methods like Kerberos or SiteMinder.
• Excellent documentation skills using MS Office, MS Visio, and MS Project.

Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRateds Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico.

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Everforth Apex Benefits Overview: Everforth Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Everforth Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Everforth Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Everforth Apex team member can provide.

Everforth Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Everforth Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law.

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