Product Owner

Product Owner
Key Skills Required:

• Payments domain knowledge (Bill Pay, AP/AR, Financial Services).
• Product Backlog Management and Prioritization.
• Business Value Prioritization and Trade-off Decision Making.
• Release Planning, Feature Validation, and Delivery Management.
• Technical understanding of APIs, Integrations, and Regulatory/Compliance requirements.

1. Customer & Market Insights (25%)

• Develop a deep understanding of customer segments, needs, pain points, journeys, and adoption barriers through research, data analysis, customer feedback, and stakeholder engagement.
• Serve as the Voice of the Customer for technology teams, translating marketing insights and customer problems into clear, actionable context for solution design and prioritization.
• Partner with Product Mangers and Marketing teams to define, refine, and validate problem statements, customer personas, use cases, and market opportunities.
• Synthesize qualitative and quantitative inputs into concise narratives, recommendations, and decision support that influence roadmap, backlog, and release priorities.
• Ensure customer context is consistently represented in planning, prioritization, refinement, sprint reviews, launch readiness, and post-release assessment.
• Advocate for customer outcomes and market relevance, helping teams distinguish between internal assumptions and validated customer needs.

2. Product & Feature Delivery (50%)

• Translate customer and business problems into well-defined requirements, feature intent, acceptance criteria, success measures, and value hypotheses that technology teams can execute against.
• Ensure backlog items reflect customer intent, expected outcomes, go-to-market implications, dependencies, and measurable value not just technical scope.
• Partner with Product Owners, Product Managers, Technology, and Delivery teams to clarify requirements, resolve ambiguity, and connect feature decisions to customer and market impact.
• Participate in feature readouts, readbacks, refinement, and sprint reviews, feature demos, validating that delivered functionality supports intended customer use cases.
• Evaluate feature performance after release, using adoption, usage, customer feedback, and business metrics to recommend improvements and inform future roadmap decisions.

3. Go-to-Market Strategy & Execution (15%)

• Collaborate with Marketing, Sales, Commercialization, Client Communications, and Product teams to define target segments, positioning, messaging, launch approach, and customer value propositions for new features and releases.
• Translate product capabilities and customer problems into clear, customer-relevant narratives for go-to-market plans, sales enablement, client communications, release materials, and launch readiness activities.
• Support the development of launch plans, internal readiness materials, customer-facing content, FAQs, demos, and enablement assets that help the organization communicate product value effectively.
• Ensure go-to-market messaging accurately reflects product capabilities, customer benefits, operational readiness, and any technology or delivery constraints.
• Track and analyze launch performance, adoption, customer feedback, and market response, feeding insights back into Product, Marketing, and Technology teams.

4. Cross-Functional Collaboration & Decision Support (10%)

• Act as the bridge between customers, Marketing, Product, Technology, Operations, and Delivery teams, ensuring alignment on the problems to solve, the value to deliver, and the outcomes to measure.
• Provide data-driven insights and customer-centered recommendations to guide trade-offs between features, timing, quality, adoption potential, and business impact.
• Identify and communicate customer impact, market implications, dependencies, risks, and readiness considerations that could affect delivery or successful adoption.
• Influence stakeholders through clear analysis, structured storytelling, and practical recommendations grounded in customer insights and market dynamics.
• Ensure Product and Technology leadership have the right information to make informed decisions that support customer value and go-to-market success.

Basic qualifications for consideration:

• Bachelor s Degree or equivalent relevant work experience.
• Minimum 2 years of experience in product analysis, product management, marketing analytics, product marketing, business analysis, or a similar role in financial services or technology.
• Experience analyzing customer needs, market feedback, usage data, or business performance metrics and translating insights into product or go-to-market recommendations.
• Experience supporting product launches, go-to-market initiatives, client communications, sales enablement, or commercialization activities.
• Experience writing clear requirements, problem statements, use cases, success criteria, or acceptance criteria for cross-functional teams.
• Experience partnering with technology or delivery teams to explain customer problems, clarify requirements, and support prioritization decisions.
• Strong communication, analytical thinking, stakeholder management, and storytelling skills.
• Experience working with distributed teams in an Agile or cross-functional product environment.

Preferred qualifications for consideration:

• Experience in Payments, Bill Pay, Accounts Payable, Accounts Receivable, or Financial Services.
• Experience partnering closely with Marketing, Product Marketing, Commercialization, Sales, or Client Communications teams.
• Familiarity with customer research, segmentation, journey mapping, adoption analysis, experimentation, or voice-of-customer programs.
• Experience with data analysis, reporting, product analytics, or market research tools.
• Certified Product Owner (CSPO), Pragmatic Marketing certification, Product Marketing certification, or equivalent Agile/product training.

Key role positioning:

• Embedded Voice of the Customer for technology teams, ensuring customer problems are clearly understood before build, validated during delivery, and measured after release.
• Insight-led partner to Product and Marketing, connecting customer needs, market opportunities, product capabilities, and go-to-market execution.
• Client-centered decision support role focused on adoption, value realization, and successful market communication not solely backlog execution.

Travel required:

Up to 25% travel

Who we are:

Fiserv is an Equal Opportunity Employer/Disability/Vet.