Salesforce Service Desktop Developer(need Only W2 Candidates)

The Salesforce Service Desktop Developer will work on the organization s agent desktop and telephony-integrated experience built on Salesforce. This role supports multiple high-priority initiatives, including fraud and voice authentication, telephony platform upgrades, and AI-assisted agent workflows. The primary focus will be the Service Desktop and interaction / CRM assistant capabilities, with the ability to contribute to fraud and telephony workflows as delivery priorities shift.

Mandatory Skills & Experience

• Hands-on development experience with Salesforce Service Cloud
• Strong experience with Apex and Lightning Web Components (LWC)
• Experience building Salesforce solutions that integrate with telephony / CTI platforms
• Experience working on agent desktop or service console based Salesforce applications
• Experience building or modifying backend workflows triggered by telephony or external systems
• Ability to work in a highly integrated environment where Salesforce is connected to multiple external systems

Optional / nice-to-have skills

• Experience integrating fraud, identity, or voice-authentication platforms (for example Pindrop)
• Experience with NICE inContact or similar contact-center platforms
• Experience implementing AI-assisted agent workflows or call-summary features (for example Cresta)
• Experience building interaction assistant or CRM assistant features for agents
• Experience integrating scheduling or meeting platforms such as Microsoft Teams or Zoom and writing results back to Salesforce
• Experience working in brownfield environments while teams transition to a new (greenfield / FSC) platform