SAP S/4HANA Service & Warranty Lead

Remote in Newark, CA, US • Posted 1 hour ago • Updated 1 hour ago
Contract Independent
Contract W2
On-site
$60 - $70/hr
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Job Details

Skills

  • SAP S/4HANA
  • SAP CS / SD
  • SAP MM
  • PM/EAM
  • FI/CO

Summary

Job Title: SAP S/4HANA Service & Warranty Lead Location: Newark, CA (4 - Days office is must)

The SAP S/4HANA Service & Warranty Lead will be responsible for designing, leading, and delivering end-to-end service management and warranty solutions on SAP S/4HANA for an automotive enterprise. This role acts as the functional authority for After-Sales, Service Operations, and Warranty processes, working closely with business stakeholders, SAP technical teams, and system integrators to enable scalable, compliant, and customer-centric solutions.

The role is critical in supporting dealer networks, OEM warranty claims, recall management, and service execution across vehicles, parts, and service contracts.

Solution Leadership & Architecture

  • Lead the end-to-end SAP S/4HANA Service and Warranty solution design, aligned with automotive best practices.
  • Define target architecture leveraging:
    • SAP S/4HANA Service (Embedded Service Management)
    • SAP CS / SD Service scenarios
    • SAP Warranty Management
    • Integration with SAP MM, PM/EAM, FI/CO, and CRM/Customer Experience tools
  • Drive fit-to-standard workshops and gap analysis with business stakeholders.
  • Business Process Ownership
    • Own and optimize After-Sales Service and Warranty processes, including:
      • Warranty claim adjudication (dealer and third-party)
      • Vehicle and parts warranty tracking
      • Labor operation and failure code management
      • Goodwill and recall campaign handling
      • Service order processing and billing
    • Align global and regional service processes while supporting localization needs.
    • Act as the primary functional lead and advisor for Service and Warranty within S/4HANA programs.
    • Partner with:
      • After-Sales Operations
      • Quality and Engineering
      • Finance and Controlling
      • Dealer Network and Business Transformation teams
    • Translate business strategy into executable SAP designs and roadmaps.
    • Lead functional configuration, design reviews, and solution validation across program phases (Explore, Realize, Deploy).
    • Ensure integration consistency across:
      • Vehicle Master & VIN handling
      • Parts logistics
      • Financial settlement and accruals
    • Support testing strategy (SIT/UAT), cutover planning, and production readiness.
    • Enforce SAP and automotive compliance standards.
    • SAP & Functional Expertise
      • 10+ years of SAP experience with strong leadership in Service and Warranty domains.
      • Hands-on experience with:
        • SAP S/4HANA Service or SAP CS
        • SAP Warranty Management
        • Service Orders, Notifications, and Settlement
      • Deep understanding of automotive after-sales processes and dealer ecosystems.
      • Experience leading large-scale SAP S/4HANA transformation programs.
      • Strong communication and executive stakeholder management skills.
      • Ability to mentor functional teams and influence design decisions across workstreams.
      • Experience integrating S/4HANA with:
        • SAP FSM or CRM/CEC
        • Dealer Management Systems (DMS)
        • External warranty or adjudication platforms

Working knowledge of IDocs, APIs, and integration patterns

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
  • Dice Id: 10193174
  • Position Id: 8968816
  • Posted 1 hour ago

Company Info

About Tech Observer

Leading "Women-Owned and Diversity-Certified" CRO and Staffing Organization delivering exceptional services since 2005 where YOUR success is OUR driving force.

Global Reach; Local Expertise

Headquartered in Paramus, New Jersey, USA with offices in Singapore, Denmark, UK, and India, our exceptional team of 500+ professionals serves clients across the United States and in more than 30 countries worldwide.

Agility That Drives Results

We set ourselves apart through our ability to blend staffing and clinical research services. This unique fusion allows us to offer agile, scalable support for dynamic projects.

Staffing Excellence

Our multi-award-winning Staffing division specializes in tailored workforce solutions, catering to the needs of small, mid-size, and Fortune 500 companies across industries.

Expert Clinical Research Services

Our CRO division offers dedicated support to pharmaceutical, biotech, medical device, and consumer healthcare companies, along with leading universities worldwide. We deliver end-to-end services that drive the success of clinical trials at every phase.

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