ServiceNow Architect

ServiceNow Solutions Architect

Washington, DC- Hybrid/Remote Candidates from the DMV areas are preferred

Long term

Client: Federal

Start Date: The submitted candidate must start the project immediately



Years of experience:

7 years of experience architecting ServiceNow solutions

7 years in Agile development


Education:

Bachelor s degree


Certification(s):

ServiceNow Certified Technical Architect (CTA)


Skillset:

ServiceNow: Knowledge of ServiceNow architecture principles, experience

delivering large-scale federal projects on the ServiceNow platform, ability to

communicate recommended practices and guidance to customers and project teams.

Agile development: Analysis, requirements gathering, development, testing, quality

assurance, change management, operations and maintenance support.

Service Portal development.

Production support/maintenance work, for eg. Upgrade and Clone support

Requirements analysis, gap analysis, create stories, create use cases.

Experience with: ITSM/ITOM/CSM/HAM/FSM/Asset/CMDB

Support of integration points to/from ServiceNow (SailPoint, JIRA, UpStart)

Workspace configuration support. (Service Operations Workspace)

Experience with dashboards and reporting

Virtual Agent/Agent Chat

Performance Analytics

Rest API