Job DescriptionJob Summary As an Adobe experience Manager for our Rewards Product Delivery Team you will elevate the customer journey, where you'll spearhead end-to-end content innovation and seamless digital deployments. Your leadership will help shape the future of our digital product delivery, ensuring seamless experiences for both internal and external stakeholders.
Job responsibilities- Lead and execute complex content builds and deployments in AEM, ensuring accuracy and adherence to project timelines.
- Collaborate closely with product partners, manage build processes, and champion process improvements through technology
- Identify and implement technology-driven process improvements to enhance build efficiency and quality.
- Maintain organized documentation and records of all build activities and process changes.
- Troubleshoot and resolve build issues promptly, minimizing business and customer impact.
Required qualifications, capabilities and skills- 3+ years of hands-on experience with Adobe Experience Manager (AEM) or similar content management systems in a content build or deployment role.
- Experience leading or mentoring team members in digital product delivery, content management or a related environment.
- Proficiency with project management and collaboration tools such as Jira and Confluence.
- Basic understanding of HTML, JavaScript, digital asset management, and accessibility standards.
- Strong organizational skills, exceptional attention to detail, and ability to deliver high-quality work under tight or dynamic deadlines.
- Excellent interpersonal and communication skills for effective collaboration with clients, partners, and cross-functional teams in an agile environment; willingness to work outside standard business hours as needed.
Preferred qualifications, capabilities and skills- Experience collaborating with developers on content structure, technical architecture, and discovery reviews.
- Ability to think creatively and propose innovative solutions for content delivery and process improvement, including automation or streamlining using technology.
- Experience working in large, matrixed organizations or Fortune 100 companies.
- Bachelor's degree in Computer Science, Information Technology, or related field preferred, or equivalent professional experience.
About UsChase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
Equal Opportunity Employer/Disability/Veterans
About the TeamOur Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.
We offer a broad array of credit cards to meet the needs of individuals and small businesses, including Chase-branded and co-branded cards in partnership with well-known companies and organizations. Merchant Services is a leading provider of payment, fraud and data security for companies, capable of authorizing transactions across global currencies.
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