BRanch Support Specialist/Desktop

Baltimore, MD, US • Posted 2 days ago • Updated 2 days ago

Contract Independent

Contract W2

Travel Required

On-site

Depends on Experience

Fitment

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Desktop
Windows

Summary

Job Title: Branch Support Specialist

Location :Los Angeles, CA/Washington DC & Baltimore, (Onsite)

Contract duration: 12+ months Contract

Job Summary:
The Branch Support Specialist provides on-site and remote technical support to end users at branch locations. This role delivers frontline hardware and software support, handles escalations from the helpdesk, supports local IT projects, and collaborates with Network and Escalation teams to resolve complex technical issues.

Key Responsibilities:

Provide on-site and remote support for hardware, software, OS, drivers, firmware, and applications
Install, troubleshoot, repair, and maintain applications and infrastructure
Handle escalations for in-house, third-party, and market data applications
Support work-from-home setups (firm-issued or personal devices with VM access)
Record and manage incidents and requests in the ticketing system
Create and maintain technical documentation
Collaborate with local and global IT teams across multiple platforms
Follow and enforce client IT policies and procedures
Participate in on-call rotation for after-hours and weekend support
Proactively communicate issues, trends, and delays to management
Stay current with technology and participate in training programs

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: mategr
Position Id: Abd-7198
Posted 2 days ago

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BRanch Support Specialist/Desktop

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