IT Support

Description

We are looking for an IT Support specialist to provide hands-on desktop support for a financial services environment. This long-term contract role is ideal for someone with deep experience managing Intune and Microsoft 365 technologies and Mac/OS in a mid-sized user community, with a practical, service-focused approach to end-user support. The position follows a primarily remote schedule with one day per week in the office and offers the opportunity to help maintain a stable, secure, and efficient workplace technology experience.

This is a contract opportunity.

Responsibilities:

Administer and optimize Microsoft Intune to support device deployment, policy enforcement, application delivery, and endpoint lifecycle management.

Manage core Microsoft 365 administration, and MDM tasks across services such as Office 365, Azure-related user access, and Active Directory environments.

Provide desktop and end-user support for approximately 300 employees, resolving hardware, software, and access-related issues in a timely manner.

Lead endpoint rollout activities, including new device provisioning, configuration updates, and controlled implementation of workplace technology changes.

Troubleshoot Windows-based systems and ensure consistent performance, security, and usability across supported devices.

Collaborate with internal teams to maintain reliable user computing environments and address escalated technical support needs.

Document support procedures, configurations, and recurring issues to improve service efficiency and operational consistency.

Support basic networking-related troubleshooting when needed to assist with connectivity and user access concerns.

Requirements

Demonstrated hands-on expertise administering Microsoft Intune, Jamf, including device deployments, rollout execution, and policy configuration.

Strong experience with Windows and Mac/OS environments, including technologies such as Office 365, Active Directory, Intune, JAMF, and Azure.

Solid background supporting Windows environments in a desktop support or endpoint management capacity.

Ability to independently troubleshoot end-user issues across hardware, software, identity, and device management areas.

Experience working in a detail-oriented environment with a service-oriented approach to supporting business users.

Comfortable working in a primarily remote role with onsite presence in San Francisco.

Exposure to networking concepts is helpful, though not required.

Experience with financial services or similarly structured business environments is an advantage.

Technology Doesn't Change the World, People Do.

Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

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Robert Half will consider qualified applicants with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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