Service Desk Support Technician

A health services network in Tennessee is actively seeking a new Service Desk Support Specialist to provide Tier 1 technical support for critical business services remotely.

About the Opportunity:

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  Schedule: Full-time

  
  


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  Hours: 7am to 11pm (flexible; 8 hours a day)

  
  


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  Setting: Remote

  
  

Responsibilities:

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  Serving as the single point of contact for technical support via multiple channels

  
  


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  Providing Tier 1 support for various IT systems

  
  


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  Accurately logging and tracking incidents in the ITSM system

  
  


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  Proactively gathering and validating detailed information for troubleshooting

  
  


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  Escalating issues with clear documentation to the appropriate teams

  
  


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  Performing other duties, as needed

  
  

Qualifications:

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  2 years of experience in a Technical Support and/or Call Center role/setting

  
  


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  Associate's Degree or equivalent work experience

  
  


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  Experience with ITSM environments

  
  


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  Working knowledge of Windows Operating Systems

  
  


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  Proficiency in Microsoft Office

  
  


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  Technical customer support experience in structured environments

  
  


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  Excellent verbal and written communication skills

  
  


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  Strong interpersonal and organizational skills

  
  


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  Ability to work in a fast-paced environment

  
  

Desired Skills:

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  Bachelor's Degree

  
  


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  ITIL certification

  
  


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  Advanced skills in Technical Troubleshooting