Must Have Technical/Functional Skills
This is a leadership role with TCS ESU (TSS) and involves highly satisfying work in the field of proactive value creation and problem solving for stakeholders involved.
o Serve as the ServiceNow Technical Architect who will assist the team and client in planning, platform technical advisory and guidance.
o Maintains the stability and usability of the platform across production and non-production environments
o Performs application maintenance to include performance monitoring and error identification and remediation
o Provide ServiceNow Platform and product technical subject matter expert (SME) assistance.
o Leads upgrade planning and execution
o Manage instance security: user/group access, administration, access control lists. etc.
o Provides configuration assistance to developers
o Collect product and service requirements from business stakeholders to align ServiceNow functionalities with enterprise needs.
o Design and communicate Technical Architecture Blueprint based on capability and technical requirements to align to business outcomes.
o Agree and confirm with Client the technical design and integration requirements for the required integration of system interfaces.
o Manage system documentation, runbooks and knowledge articles.
o Contribute in creating design documents and runbooks as needed.
o Articulate the functional and technical requirements into a high-level design document which can be used by developers to perform Implementation.
o Participate in client meetings and act as a mediator between the client and delivery team on technical aspects.
Roles & Responsibilities
Post Year 1, as the platform and processes stabilize, the functional responsibilities currently performed by the BA will transition to the Senior Developer and Support Lead, with continued collaboration with K&E Product Owners for prioritization and backlog management
Post Year 1, as the platform and processes stabilize, the functional responsibilities currently performed by the BA will transition to the Senior Developer and Support Lead, with continued collaboration with K&E Product Owners for prioritization and backlog management
Generic Managerial Skills, If any
Certified Application Developer (CAD)
Certification Implementation Specialist (CIS) in one or more areas
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