Microsoft Dynamics CRM

Austin, TX, US • Posted 2 hours ago • Updated 2 hours ago

Contract Independent

Contract W2

Travel Required

On-site

Depends on Experience

Aziro Technologies LLC

Fitment

Dice Job Match Score™

🧠 Analyzing your skills...

Job Details

Skills

Call Center CRM
Microsoft Dynamics 365 Contact Center
NICE
Genesys
Azure/AWS
(PMP/Scrum Master)

Summary

Act as primary liaison between client stakeholders, onsite team, and offshore India team to ensure seamless communication, requirement gathering, and project alignment in the onsite-offshore model.
Lead migration planning from Call Center CRM (voice-focused) to Contact Center CRM (omnichannel: voice, chat, email, social), including gap analysis, data mapping, configuration, testing, and go-live.
Coordinate daily stand-ups, status updates, issue resolution, and feedback loops; manage expectations, risks, and escalations to drive timely delivery.
Facilitate client workshops for requirements, UAT, and training; ensure compliance with credit union regulations (e.g., data security, financial services standards).
Monitor project timelines, budgets, and KPIs (e.g., CX metrics like resolution time, CSAT); report progress via tools like Jira, MS Teams, or Dynamics dashboards.
Support offshore team with US time zone overlap for real-time collaboration, knowledge transfer on credit union domain, and customization for customer experience enhancements.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 10426227
Position Id: 8926561
Posted 2 hours ago

Company Info

About Aziro Technologies LLC

Aziro (formerly MSys Technologies and pronounced as "Ah-zee-roh") is an AI-native product engineering company driving innovation-led transformation for global enterprises, high-growth ISVs, and AI-first pioneers.

Go to company profile

Create job alert

Never miss an opportunity! Create an alert based on the job you applied for.

Similar Jobs

CRM Migration Coordinator

Austin, Texas

•

Today

Position Title: Onsite CRM Migration Coordinator Location: Austin , TX Client Site, USA Employment Type: Contract (Onsite-Offshore Model) Reports To: Offshore Project Lead & Client Stakeholders Duration: 12+ Months This role bridges the US client (credit union) with the India-based offshore team for migrating from Call Center CRM to Contact Center CRM, focusing on enhanced omnichannel customer experience. Key ResponsibilitiesAct as primary liaison between client stakeholders, onsite team, and

Easy Apply

Contract, Third Party

Depends on Experience

CRM Migration Coordinator

Austin, Texas

•

Today

This role bridges the US client with the India-based offshore team for migrating from Call Center CRM to Contact Center CRM, focusing on enhanced omnichannel customer experience. Key ResponsibilitiesAct as primary liaison between client stakeholders, onsite team, and offshore India team to ensure seamless communication, requirement gathering, and project alignment in the onsite-offshore model.Lead migration planning from Call Center CRM (voice-focused) to Contact Center CRM (omnichannel: voice,

Easy Apply

Contract

$50 - $60

CRM Migration Coordinator

Austin, Texas

•

Today

This role bridges the US client (credit union) with the India-based offshore team for migrating from Call Center CRM to Contact Center CRM, focusing on enhanced omnichannel customer experience. Key ResponsibilitiesAct as primary liaison between client stakeholders, onsite team, and offshore India team to ensure seamless communication, requirement gathering, and project alignment in the onsite-offshore model.Lead migration planning from Call Center CRM (voice-focused) to Contact Center CRM (omnic

Easy Apply

Contract, Third Party

Depends on Experience

Search all similar jobs