IT Helpdesk Analyst

Lafayette, IN, US • Posted 3 hours ago • Updated 3 hours ago
Full Time
No Travel Required
On-site
Depends on Experience
Fitment

Dice Job Match Score™

👾 Reticulating splines...

Job Details

Skills

  • IT Helpdesk
  • IT Support

Summary

Job Summary:
An IT Service Desk Analyst provides first-line technical support to employees, customers, or end users. They diagnose and resolve hardware, software, network, and system issues, ensuring minimal disruption to business operations. The role involves troubleshooting, incident management, user support, and maintaining high levels of customer service.

Key Responsibilities

  • Provide first-level technical support via phone, email, chat, or ticketing systems.
  • Log, prioritize, and track incidents and service requests.
  • Troubleshoot hardware, software, operating system, and network issues.
  • Escalate complex technical problems to higher-level support teams when necessary.
  • Install, configure, and maintain desktops, laptops, printers, mobile devices, and software applications.
  • Manage user accounts, passwords, and access permissions.
  • Monitor and follow up on open tickets to ensure timely resolution.
  • Maintain accurate documentation of incidents, solutions, and procedures.
  • Assist with onboarding and offboarding of employees, including account setup and equipment allocation.
  • Ensure compliance with IT policies, security standards, and service-level agreements (SLAs).

Required Skills & Qualifications

  • Bachelor''''s degree or diploma in Information Technology, Computer Science, or related field (preferred).
  • Experience in technical support, help desk, or service desk environments.
  • Knowledge of:
    • Windows and/or macOS operating systems
    • Microsoft 365 applications
    • Active Directory and user account management
    • Networking fundamentals (TCP/IP, DNS, DHCP, VPN)
    • IT ticketing systems and ITSM tools
  • Strong troubleshooting and problem-solving abilities.
  • Excellent communication and customer service skills.
  • Ability to work under pressure and manage multiple tasks simultaneously.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
  • Dice Id: 91094440
  • Position Id: 9040740
  • Posted 3 hours ago
Contact the job poster
NT

Nitin Tyagi

Recruiter @ Elevance Systems Inc
Create job alert
Set job alertNever miss an opportunity! Create an alert based on the job you applied for.

Similar Jobs

Crown Point, Indiana

Today

Easy Apply

Full-time

Depends on Experience

Avon, Indiana

Today

Full-time

USD 25.00 - 28.00 per hour

Indianapolis, Indiana

5d ago

Easy Apply

Full-time

$70000

Connecticut

Today

Full-time

Search all similar jobs