Bank - Business Administration in NYC

Business Administration Representative

Description

Hybrid: New York, NY (Local Only)

W2 Rate: $27.00

Client: SMBC Transaction Banking Department

Prefered: Japanese/English Bilingual

Role Description

SMBC Transaction Banking Department (TRBD) is looking for a Business Administration Representative who will be responsible for data registration of customer’s signup to cash management products or related banking services.

Role Objectives

• Register customer data into proprietary system in a timely manner.
• Conduct set up in systems and handle inquires from customers mainly by email communication.
• Obtain sufficient knowledge regarding SMBC’s cash management products and services.
• Manage customer entries into our billing database for the purpose of generating invoices.
• Collaborate with our back office operations, Deposit & Clearing, and Investigations departments for wire transfer issues and inquiries.
• Work together and problem solve along with our Product team to assist in resolving issues.
• Develop strong knowledge of internal policies and procedures in order to effectively execute processes.
• Keep close communication with the Client Service team on daily tasks and progress.
• Answer and address customer inquiries related to our cash management products, in cooperation with the Client Service team.

Qualifications and Skills

• 2+ years of comparable or relevant customer service experience in Banking/Financial Services industry.
• Bilingual Japanese language is not must, but will be appreciated.
• Ability to use time efficiently and effectively and remain customer service oriented while handling numerous registrations throughout the day.
• Ability to effectively multi-task a broad range of activities, tasks, and outcomes. Proactively follow-up on open items and work that needs to be advanced forward.
• Ability to clearly communicate verbally and in writing across various communication settings and styles.
• Builds constructive and effective relationships with internal and external parties, using diplomacy, respect, and tact.
• Ability to anticipate customer’s needs.
• Ability to quickly learn internal policies and procedures, think independently and suggest solutions.